Home2Suites by Hilton Florence

The rooms are spacious.

Cleanliness.

La personne qui était là pour nous accueillir le 11 avril Vers 5h30 était tellement gentil WoW il est même venu réparer notre télé, la chambre était propre, je suggère cette hôtel sans hésitation

Not Much. To Whom It May Concern: Confirmation #97602080 My stay on the property - Home2 Suites Hilton property in Florence, SC - began on 4/5/2026 through 4/6/2026. On the morning of April 6, my family of 4 and I woke up to no running water in our room. This meant that we could not take a morning shower, use the toilet, brush our teeth, wash our hands or even have a drink of water. The situation quickly chaotic and unpleasant for all of us since we had 3 children in desperate need of a shower and were wanting to continue on our journey home to Maryland as quickly as possible. I spoke to a very nice person at the front desk who said that there was a water main break. With that in mind, I then asked to speak to the manager on duty who I was told was not available. We left the property totally discouraged, distressed and now forced to continue on without showers and normal hygiene care. I attempted to reach the manager again, and was told that he was still trying to figure out what to do for his guests. I ended up calling the Hilton Customer Service Support number and spoke to someone who said she was making a case and offered me 5,000 Hilton Honors points. As of today, no email has been received. I believe I should be compensated with a refund (full or at least partial) for my stay at this Hilton property because it did not include any water. Also, I was charged $4.95 for Premium Internet Acess - WiFi for which I never authorized. I understand that things happen that are out of anyone's control but running water is not an amenity for a hotel stay these dayw - it's a necessity, especially when traveling with children. I would appreciate a credit for my stay, as well as the WiFi charge of $4.95, refunded to my original form of payment. I would also appreciate either a phone call (443-604-9814 cell) or an email (bigdi101@aol.com) regarding the situation and your comments on compensation for this unfortunate situation.

Please read my above comments.