Jade City Hotel

Room service is a bit late

And underground parking should be more managed and clean because that’s the worst parking that I have ever seen.

View is great.

Apart from view there is no wardrobe and not many options available for food.

its in superb location with friendly staff and amazing rooms with the lake view and the breakfast was really good

they could have made a proper parking space but its understandable overall i liked everything that was there

Just good location

I just booked the hotel without looking at review. We stayed in dec 2024 I saw review since June July people complaining about hot water. And they still haven't fixed it. We complained but still till we checked out there wasn't hot water. There was only 1 girl at reception with no other help. There was no help for luggage. The reception girl offers to help us. But it's doesn't make sense. She works at reception. Other thing breakfast wasn't good either. Well, I dont think review will matter. Since so many bad review about the same thing and they haven't fixed it Not worthy yr money. Location wise is good. Good if you are staying like backpackers or short stay. It's not good for family . I am very disappointed and please hire an extra few people for help.

Room and location was good. Cleanliness was good.

The breakfast was not satisfactory and the room toilet flush was not working properly as it kept getting stuck. Hot water was not flowing properly.

Please don't ruin your holiday by making a booking at this hotel. I had booked a suite room, but was not provided one, and when I checked with the front office, they said that the room which was given to me is also a suite. I showed him the pictures of the suite available on Booking.com, Agoda, and even their website. He then says, that room is already occupied. How do I have a valid booking for a suite then? The next morning- there is no water in the washroom. I call the front office, and there's no resolution for the next 30 minutes. I went to the front office and then they fix it. During the checkout the front office guy asks me for the full amount of the suite, and I say I have been given another room, why should I pay that amount? He offers me a 10% discount. I had to invest all my energy into explaining him that I am not paying the requested amount. Finally, I paid the rate for the room given to me, with a 10% discount after arguing a lot. How are these guys running a hotel when they don't know anything about hospitality? I later on saw that my booking had been canceled by the hotel after the checkout. Still, I've stayed here and I'm posting a review so that other travelers are informed. Dear travelers, please speak up against such scams and don't let them enjoy your hard earned money for a substandard service. Please don't ruin your holiday by booking a room here. The photos and the views may look lovely but the service is gonna disappoint you big time.

Good location

Less maintained as there was no hot water available