The Masons Arms

Nice room with a view. Comfy and quiet.

Dogs in the dining area! A few hiccups with food and billing. Not enough veg with dinner.

Beautiful room, great food and stunning location

Nothing!

Room 4 was beautiful and so comfortable with excellent view and food good and plenty.

nothing to dislike bar that to get to Branscombe is a bit tight with the narrow roads!!

Breakfast - the croissants were lovely.

Scrambled eggs were obviously cooked in a frying pan as it was very greasy.

Fabulous room, interesting location, great walk to the beach, excellent food

Allowing misbehaving dogs to stay in the restaurant

Lovely secluded location. Room and terrace overlooking the valley excellent. Staff variable. Our dinner order got lost so very frustrating. We were compensated for the wait but still annoying. Breakfast needs an upgrade with much more fruit. Bread from the packet! Toaster either didn’t toast or burnt….

See above.

Goed ontbijt, naar keuze.

Niets

The bar and restaurant staff were lovely.

We stayed in rooms 25 and 26. The hotel, location and staff were lovely, and although they seemed short‑staffed and a bit overrun, we were very happy with the service. Unfortunately, Room 26 was unbearably hot — well over 90° — to the point that we dropped our bags and stayed out until after the kitchen closed just to avoid being in it. The portable AC hose didn’t fit the window, there was no cross‑ventilation, and the bathroom window was nailed shut. Meanwhile, the room right next door had three functioning windows and was perfectly comfortable. When we raised the issue, we were told “it’s an old hotel,” and no fan or practical help was offered. I don’t like leaving negative reviews, but my concerns weren’t acknowledged, and at times my husband — who is American — felt a bit shamed for even mentioning it. This felt more like a management issue than a staff issue. A simple, gracious acknowledgment would have made a big difference. In the end, what we paid for wasn’t delivered.