Amos Port-Suite

Minimal breakfast -- not at location

Process to obtain access to the room was very confusing, multiple texts that involved credit card verification, how to access the room, too many steps that were confusing, especially after a long flight and then the room was changed at the last minute, our booked room not available allegedly.

Close to the cruise

Dark Basement room no: 3 difficult to get to by the sharp stairs , humidity from the ground

Normal

Transporte y tamaño baño

Clean. Walkable to bus depot for cruise ship connection - but not essential as good walking facilities to and from the town, and train station.

Passive aggressive communication with the liaison person. A friendly and more professional communication style is required. Location is away from the town. The shower curtain is not fit for purpose - even with careful use of shower head and using very low pressure the experience of showering was very poor. This property is not recommended.

The communication and information from the staff was excellent they were so very helpful. It was safe, clean and in an excellent location.

The internet at the property was unreliable but the issue was due to the internet service provider not the hotel itself but was still very frustrating. There was no fridge (which I didnt check for) but expected as a standard amenity and the bed whilst comfortable to sleep in was very low and awkward to get in and out of.

We could stay with our grandchildren.

Amos Port Suite misrepresented their advertisement and the agent is hostile, disrespectful, and rude. I submitted a complaint to booking.com. We are senior citizens who traveled with our young grandchildren, less than 1 and 4 years old. We turned in our rental car by 11 a.m. The booking.com stated that breakfast was provided and there is early check in. What we saw when the “breakfast” delivered to another guest, was a croissant, and a small drink. I talked with Amos they said that “You have booked a tourist accommodation; we are therefore not a hotel.” The check in was at 2:30 p.m. We paid over 900 euros, 100 more on arrival, for 2 rooms for 2 days. I asked if we could store our luggage. Their response not to annoy the current tenants and that Civitavecchia was being “Invaded by cruise passengers.” I waited outside for over 3 hours. I sent my grandchildren, and my wife to a place where it was cooler. I stayed outside with the luggage for over 3 hours. We receive the arrival information after we paid our money. It wanted our credit card and personal information sent by text messages. The alternative was to send an email address I worked in computer security. I refused. Issues: a/c did not adequately cool the room, internet had network errors, bed was hard and on the floor; tub was in the bedroom, garbage smell from the outside, ants in the bedroom, no couch, floor, and furniture was of poor quality, no new towels were given, no place to hang washed clothes, and cleaning up the “hearts” that were over the floor. I was told to fix the a/c problem by asking my daughter for help. This was to imply that I am too old to understand the a/c controls. I provided instructions on using the controls and I received no response. Amos offered to book us a Taxi to the cruise ship and then demanded 10 euros. Even after the verbal abuse by Amos, I wished the owner the best by saying, Be safe. His response “do I rape?”

the property was fine at first the room is nice but the owner is accusing us of extreme cost to pay after checking out