Farm House at Mochdre Cottages

Nice and well maintained property.

Bit more toiletry would be great.

Disappointed with wifi as was not working at all and very first morning there is not such hot water in tap , bathroom ... After check out assured staaff has blamed on my family for breaking light in garen side for which is totally clueless..it us totally lie.. Last,he claimed on us that we used firecracker in garden side and send some photo of fire crakers but beforr blaming on us he should know that there was raining both night and we not mad. which is also clueless as assured staff wanted to grab our deposits .. Not recommend this place to anyone... For service -0 For support -0

Properly stocked kitchen with spices and enough cutlery and plates etc. For a big group. Rooms were lovely, place was clean. Loads of space for a big group to hang out , great gardens and the hot tub is huge which is cool too.

The town is a little industrial buts it's a short drive to conwy.

The house itself has potential to be beautiful, it’s set in large grounds which I can imagine are perfect in the summer, there’s plenty of space across the property and the location is brilliant.

As soon as we arrived we noticed issues around the property, there was smashed concrete on the patio, used dog bags in the garden, patches of damp and mould in a number of rooms, unclean toilet, wall paper was peeling off of walls in the out house, cracked flooring in bathroom, large cobwebs across windows and just overall tired looking which is not how the property is presented on any images used (understandably). The main issue that unfortunately ruined our whole stay was the fact we had no heating and no hot water because the boiler had in fact faulted before we arrived and couldn’t be fixed as the engineers we had to deal with advised it needed replacing and for safety reasons needed to be turned off. We had young children with us and the temperature of the rooms around the house varied between 3 and 7 degrees! As you can imagine we were all freezing. The fire and the agar were the only things providing us with heat but with it being such an old building and winter conditions outdoors the heat was just not retaining. We were unable to use the stables as it was so cold, not to mention the smell of gas coming from the boiler… All I can say is it’s such a shame because we before we arrived assured stays who manage the property were so helpful and accommodating which hasn’t been the case since! I began contact with them over heating issues a couple of hours into our stay and then had to keep chasing and dealing with them throughout our stay which is not what you want when you are away for a weekend. We were delivered 3 small heaters and a cold air fan late on the Saturday evening to compensate for having no heating or hot water, in a property of this size we didn’t feel the benefit of them. The next day we received no contact or check in’s to ensure we were okay and after we checked out we had no follow up to address or apologise for the issues we had faced.

The house is lovely. The hotel tub/pool is amazing! Garden is lovely and the little kids play area. A lot of little luxuries. The info that's given beforehand is great and it's good that there are tea and coffee available for when you get there.

There were a few things looking a bit tired, missing knob on a kitchen drawer and a cupboard, the carpet was a little bit mucky going up the stairs. The house was clean, just a bit tired and needs a little bit of TLC. A mirror in the annex would be nice but that's so minor. None of these things were a big deal though.