Hawthorn Extended Stay by Wyndham Columbia-Ft Jackson

We had traveled hours on the road just to get there and the lady say that they didn’t take certain debit cards so then we tried to pay cash. They didn’t take cash. We couldn’t load the money up on the card that they would take because it was late at night. The lady wouldn’t work with us. I don’t know her name, but I do know she is a black lady heavyset with blonde hair then she started being rude catching an attitude. She canceled our room and told us to go somewhere else horrible experience. I will never ever book there, and I will never ever mention them to nobody else. I’ve never heard of a hotel only take certain debit card or credit card payment payments even though we had the money we couldn’t use our cars to pay for the room and the cars they would take. We had to load the money up onto those particular cards, but we couldn’t because it was so late at night. This was a horrible experience coming off of the road driving all night just to get turned around and say you can’t stay here.

Horrible!!

Absolutely Nothing At All!!

It was a very nice hotel

I couldn’t use my card so no major credit card or a actual Bankcard they will turn you away

The staff was friendly.

We booked three rooms and checked in. It looked clean. Air was a bit musty smelling but we left the door open and turned on the AC and that took care of it. After we unpacked and were getting ready to go to the pool baby roaches were found in the bathroom of one of the rooms. When we told my mother-in-law (in a different room) she went to put on her shoes and found 2 roaches on her shoes. We immediately packed up and took all of our stuff to the car. On our way to the front desk we saw roaches in the elevator. We went to the front desk told them what we had found showed pictures of the roaches and were told that our money would be refunded to our cards in 3 to 5 days. That was on Tuesday May 12th we were refunded our money on Friday May 15th.

The location was convenient

We booked a suite and they moved us and downgraded us to a small hotel room at Wyndham. We were told it was first come first serve even though I called to confirm a suite. The room smelled, was not clean. It was graduation weekend so there wasn’t nothing else available

The main lobby was beautiful and got our hopes up but rooms were a total disappointment.

Switched rooms three times. They gave us the wrong room at first, then second room was disgusting, shit smeared on the open toilet paper roll in bathroom, door to the outside did not fully close, hair in bathtub and sink, sink did not drain, bathroom tub did not have a drain cover or plug to take a bath, black stain on bed comforter… They upgraded us to a King Suite which was a lot cleaner but smelled of mold so bad it made us sick and stuffy. Bugs and trash in hallways on the floor.

Staff was friendly and helpful.

The back entrance stairway (the Contractor’s Stairway) to our hotel room was disgusting! Coffee cups, litter and empty boxes on the hallway floor and staircase. It was disgusting! I had hoped that it would be cleaned up when housekeeping cleaned the hotel rooms. It was so gross and I was embarrassed when we took our son (who is in the Army) to our hotel room to visit and the stairway was still dirty after housekeeping cleaned the rooms. Our hotel floor and our couch was stained and dirty. We rented the large suite for the extra seating and room and it was not clean when we entered. I had to wipe off the couch and countertops to try and make it sanitary. Some outlets have broken or no plastic covers on them at all. Believe me we would have gone somewhere else if there was availability but with the Army Graduations going on, the local hotels were booked up. This was our second stay at this hotel and it was definitely the most disappointing. I did let the front desk know about the situation and they compensated us for inconvenience.

Location wise it was good, close to Fort Jackson

It was ok.