Cathedral View Loft by Wonderful Italy

The location is amazing, overlooking the cathedral, super spacious place

Needs some maintenance, the bed was rusty, the handle for the bathroom shower box was off, one electric socket in the bathroom was out of place but minor stuff

The location of the apartment was great, as well as the design of the flat! You could see the Palermo cathedral from the window. There is a coffee machine and a fully functional kitchen, also a big fridge.

When we got there part of the bed was broken, which didn’t affect the comfort and functioning of the bed. For a weekly stay we only got 2 tiny rolls of toilet paper for two women… We couldn’t turn on the ac even tho we did everything as said on the informational page, we still don’t know what was the issue.

Decent location, but poorly managed stay.

We were really disappointed with our stay at Cathedra View in Palermo. While we were glad to have a place to stay, there were several issues that made the experience frustrating and far from what we expected: 1. Unfair Late Check-In Fee We were charged €20 for arriving just 20 minutes late, even though we clearly informed the host about the delay well in advance. This felt inflexible and unreasonable. 2. No Hand Soap Provided There was no hand soap in the bathroom, which is a basic necessity and should be standard in any rental. 3. Second Set of Keys Not Provided We were told a second set of keys might be possible, but the request was later refused, even after explaining that we had separate schedules and needed independent access. This made things more difficult than they needed to be. To make things worse, the keys were locked together with a physical lock. The only way to retrieve them was by turning off the electricity to the entire flat. Simple tasks like taking out the trash or stepping out for water became unnecessarily stressful. 4. Late Checkout Request Ignored We asked for a late check out and willing to pay extra, but got no response at all to that instead a message telling us to wash the dishes. The communication just stopped, which felt rude and dismissive. 5. Pressured to Sign a Lease on Arrival When we arrived, we were suddenly asked to sign a lease agreement we hadn’t seen before, with no time to properly read it. This felt arushed and unprofessional. 6. Unexpected Cash Payment Demanded We were told in advance that the city tax and check-in fee would be handled cashless, but were instead asked to pay in cash on arrival. This was confusing and stressful. 7. Unsafe Flooring Hidden Under Rugs Parts of the floor were missing tiles, which had been covered with thin rugs. This was not only misleading but also a tripping hazard, we stumbled multiple times during our stay. Overall, we expected a much more professional and comfortable experience.

2 out of 4 days we stayed in Palermo there was no electricity in the apartment and no one helped to solve this problem. I did not get an answer to my phone, WhatsApp or emails and for 2 days we stayed in a penthouse apartment in the dark, without air conditioning or shower. I never recommend it!!!!!

Convenient location-really worthwhile

It can be very noisy at night