Casa Antal centro Tulum

It was spacious

There was a water leaking from the wall behind the TV in the room forming a big puddle of water on the 3rd floor the first night we got there . We emailed the guy asking him to take care of it , he responded the next day saying he would send someone to fix it and to leave the keys . No one ever came , no one ever reached out to us ever again for all the days we had left there !!!! The room smelled like a swamp because it just kept puddling. There were roaches and left trails that were not clean properly in the bathroom , I found a huge roach in my kids medicine bag and freaked out ! I had to throw away very expensive medicine because it was already contaminated . I found hairs on the bed the very first night that were not ours when we got there . Thankfully I had disinfectant spray to clean the surfaces of the beds. Beds were super uncomfortable. The ACs in the room make a horrible tapping sound that would not let me or my children sleep continuously.Not what I was expecting, I should’ve listened to the reviews but decided to give it a chance instead . We even emailed the person in charge and told them hygiene and cleanliness of the place was a top priority for us traveling with kids . Very very disappointing . Worst place we’ve ever stayed at . I’ve taken videos of proof just in case very bad place to rent .

The property was close to central Tulum but you must have a car or need a taxi. We liked that there was many bathroom for the family. There is a store next door and also vendors around the area.

The lights kept turning off and also the water for 4 days. it was uncomfortable to live like this. The facility gave us the code for the day after our check in which made us look for something else in the area. Communication was not great at all. The pool was not also clean. We lived uncomfortably because the water and lights were turned off for most of our stay.