Elaf Kinda Hotel

So many issuess with the property chair locked and some other items also not in good condition

It was a very good hotel. We stayed two nights. The location was excellent, near Kabba.

Well, what can I say regarding Elaf Kinda? Firstly, as soon as we entered the hotel room, the carpet and bathroom looked as if they haven’t been cleaned since the last stay, the bathroom stank and was wet on the ground. The carpets looked as if they weren’t hoovered at all. I have pictures of all this as proof, they do not clean appropriately. I have requested the rooms be cleaned not once, but on three occasions and they never came. The mattress in one of the rooms were broken, I mean is this supposed to be a Five star hotel? The mattress are shocking and the actual rooms itself are really bad. The rooms were never cleaned and the rubbish was taken out by ourselves, leaving them in the lobby otherwise the rooms would never be cleaned at all. This is only a five star hotel due to its proximity to the Haram and the grand mosque. Other than that, this hotel is a complete shambles and if anything is a 1 start hotel at best. I have stayed in Clock Towers, and other local hotels which are actual five stars and are miles better than Elaf Kinda Hotel. The only reason why I booked here, was all the other hotels were fully booked. Please do consider this review when booking this hotel and only book if you do not care for cleanliness and service.

I strongly recommend anyone booking online to pay online or pay using cash at the hotel. We used our card to pay at the front desk during check-in time. Next day they told us that they processed our credit card once again by mistake and we need to call our bank to get the refund. We asked them to do a refund and it will be resolved by they insisted on us calling our bank. We were in a rush to catch our train so couldn't stay longer to discuss this. Once we arrived home we start calling the hotel about our refund but this time they said we were never stayed at their hotel. According to them there was a booking for us which was cancelled few days before our arrival. Now there's no option left for us other than opening a dispute with our bank to get refund of additional charges. This whole process took number of hours of calling the bank and the hotel. On top of that the numerous calls we made to hotel's landline from Canada cost us over $70 in phone charges.

very close to haram- walking distances. staff very helpful.

I arrived at the property to find my reservation canceled without my consent or even any email or confirmation of the cancelation. After traveling for 32 hours I was told I have no bed and was made to make a new reservation for the next day. Very horrible start to my vacation and experience.

Staff where lovely

Very near

Only wish they understand that there is a growing number of non Arab Muslims who are passionate about multiple umra visits and also stubborn on NOT learning spoken Arabic. Sadly Elaf Kinda, like most Saudi hotels, fails miserably on that front. For time immemorial, they expect us to learn the language - when God himself has not made it compulsory or even remotely desirable. Show me one Sahih Hadith recommending Muslims to learn spoken Arabic. Elaf Kinda spokesperson,, Wed, talks about the Saudi law requiring employing young Saudis and grooming them. Wed reasons that such a young Saudi may have tried to communicate with me when I asked earlier about the taxi drop to the hotel. Does anyone even know that the taxi doesn't arrive at the reception? Does Elaf Kinda set this expectation with its guests? It's this kind of callous attitude that needs to change. Or they should adopt the British Pre Indian interdependence policy of "Indians and Dogs not allowed" I did try to explain to Wed that market forces find their way. Like it is happening at 10 Downing St, where UK has both an Indian and a dog at its most prestigious address. So, it's high time Saudis take non Arabs seriously. Truly serious. And such a commitment clearly, unabashedly, emphatically and openly. Let's see them do it

We really enjoyed our 4 night stay at this location. One of the primary reason I booked this hotel is due to its proximity to Masjid Al Haram and I must say that I am very pleased with that. The housekeeping staff was very courteous. They immediately assisted with our requests especially unlimited water refills. The lift sometime gets crowded but that is expected given the volume of people arrives in this city. The only drawback I have noticed is the parking availability. We could not get any of our cab to come to near the hotel but we have to walk to the street.