Hakone Nanase formerly known as Manatei Hakone

静かな環境

お土産売り場が貧弱

食事が美味しかったです。１階に飲み物があるので無料でご自由にと言われましたが、種類が充実豊富だとよかったです。また、ロビーの有る５階の方にも有ると案内待ちの間にも利用できると思います。

客室の風呂に窓が無いのは天候次第では困ると思います。

Location was fantastic. The staff are kind, friendly, willing to help, and eager to make your stay the most comfortable it can be. The ryokan is easy to find; steps away from a bus stop or just down the road from the train station. I appreciated that there was a free shuttle that would come get us from the station if needed - please be sure to let them know in advance. Check-in was very easy, even with a slight language barrier. Everything was explained so we understood how to use the personal and public baths, where to find our meals, and that we could wear our comfy provided lounge wear. I love knowing what to expect when coming to a resort like this. We were then shown to our lovely and super comfortable rooms, shown how to use the in room onsen, and told to relax until dinner. Everyting is clean, well maintained, and pleasant. We loved relaxing in the tatami room down on the lower floor. We loved the sound of rushing river just outside our window. We loved the glorious feeling of soaking in the steamy onsen. We enjoyed every bite of our amazing meals. I loved that the staff helped me find my way in to town for shopping. We loved our samue; my toddler was so happy that she got to have some "grown up" clothes like the rest of us. She even got her own kid sized house slippers!

The only thing I wish was available was some sort of outdoor area for my toddler. The ryokan is very family friendly and very welcoming for my toddler, but other than soaking in the bath, there was little else for her to do on site. Perhaps more books in the tatami room, or even a swing out in the courtyard would have been nice. However, that is only adding a wish to what was a perfect stay. I wouldn't really change a thing; we had such a lovely time.

Location. Staff.

It’s old (and not in a good way) and needs to be renovated.

L'accueil du personnel. Le cadre est top et les onsen publics et privés aussi

La chambre commence à être vieillotte mais surtout elle sentait l'humidité. En y regardant de plus près des tâches de champignons étaient parfois visibles à des endroits

夕食、朝食はまあまあだった、

全体的に明るさが暗い感じ、エアコンが故障していたのか寒かった、浴衣ではなく作務衣であったが、羽織のようなものが欲しかった、部屋の椅子のクッションが最悪であった