The Lister Gate Studios

The property itself was very clean and well maintained, which we really appreciated. The location was excellent and made everything very convenient. The shower was also a highlight; lovely and hot, with great water pressure.

The property itself was very clean, which was a real positive and much appreciated. However, the mattress was extremely uncomfortable ; it felt like the springs were gone on both sides, making it difficult to get a good night’s sleep. It was also a shame that the hallway had a very strong, unpleasant smell, and there was a bin bag left there for the duration of our two-night stay. I felt comfortable during the stay as I was with a friend, but I don’t think I would have felt as comfortable staying there on my own.

Good location

Bed was so uncomfortable felt every spring and new mattress is needed. He came back after one night instead of 2

Ideally, centrally, located. Spacious. Comfortable bed. Functioning smart TV. Good natural and artificial lighting. Good lock box facilities and instructions regarding the same. Good / powerful shower.

Unacceptable communication. Both in terms of ability to get hold of anyone and in terms of rudeness / lack of customer service. Completely useless AI type phone feature that just loops around. When I did manage to speak to someone she was curt / rude and unapologetic when issues regarding lack of hot water were raised. Unacceptable smell caused by bin waste being stored inside the building - nauseating levels of odour which nearly made be vomit every time I had to walk through the communal areas. I’ve never experienced anything like it. Foul and unhygienic. No hot water via the kitchen sink available. I had to boil the kettle to wash up the dishes. No information provided regarding parking and no one answering calls when I called in advance to seek this option.

I like the location

Room was miles away within the complex, many stairs, lots of heavy luggage, no elevator, little to no customer support, (stranded outside the door for hours) then sent the wrong instructions, then got sent the wrong instructions again, then again, then again,,finally figured it out got myself anyway, inside? nowhere to hang clothes, no working tv, very cramped space, one towel for 2 people, just, nobody cares at this place. Undoubtedly the most over priced, tiny spaced and under provided studio apartment I’ve rented in years. I hope I never have to stay there again.

Close to the Broadmarsh bus station and the train station.

Very basic with minimal/absent ameneties (no coat hangers, no beside table, no hairdryer, nowhere to hang towels) and aweful automated customer support. If you are staying for more than a night, I would recommend paying slightly more for somewhere else (if you don't mind sharing, the city's hostel would be better). Also, none of the issues (no TV access, no hot water in sink, no bowls nor spoons) that I raised upon arriving were solved. By the way, no freezer compartment and good luck trying to cook anything on the teflon-peeled pans.