Landmark Katana BY ADAN

agent change the location on last minute

its already 5 days but still haven’t received the deposit

He refused to return my deposit. I called him but he didn't answer. I texted him but he didn't read.

the staff did not return the rm200 security deposit

I was 'upgraded', so call to the studio 1 bedroom to another property under Straight Quay. Which is by suprise on the day of my booking.

The 'upgraded' so called is really surprised me. In that particular unit.3A-3-26 Floor is dirty n dusty, the aircond is not cold, the water heater is not working, water tap at the kitchen one of it tap is not working, the bed sheet is dirty n got the unpleasant smells.(it's like someone had stayed b4 n no one clean it) One of the blankets in the wardrobe stinks like hell. In the worst case, the iron cord was broken, n it might cost electrocuted. We could not fill the complaint as I booked the unit for my sister, n they just stopped for refreshing as they were going to Alor Setar for some personal matters. For your info, I stayed here before n can rate it as 5☆. But not this unit in particular 3A-3-26 The agent ADAN that attended to us never reply us on the spot This really disappointed me as my first time booking via booking.com. I will no longer wish to use this service n will advise my family n friends too.

Host didn't contact me earlier. On the day when I messaged him in the morning, he replied in the afternoon. I got to know around 5pm that I got a different homestay from what I booked, THAT TOO BY SEEING THE CARD THAT I PICKED UP FROM ANOTHER LOCATION (Straits Quay). I was not given enough explanation on this matter at all. I was just like thrown. Although the new place still had the facilities I requested for, but you can't just change people's choice of venue.. Even the deposit he requested to pay upon arrival, I have yet to receive upon checkout.

The property is really nice n good

The agent is cheater 😞

The place is comfortable.

Staff/Host extremely slow responds. Just asking a simple question is the place provide rice cooker or not, but DIDN'T ANSWER! The house got so many glasses, table, vase. Not recommended for family that have kids "yang lasak". Request for deposit upon check-in which was supposed to requested it when the booking was confirmed. Didn't contact customer a day before check-in for check-in process, else the customer who contacted them first! very funny. NOW THEY DID NOT PAY BACK MY DEPOSIT WHICH WAS SUPPOSED TO PAY BACK UPON CHECKOUT (29 DEC 2024), BUT IT HAVE BEEN 10 DAYS I STILL DON'T GET MY DEPOSIT! HOST ALSO DIDN'T ANSWER MY WHATSAPP AND CALL. I'LL WAIT ANOTHER 4 DAYS, AFTER THAT I'LL MAKE A POLICE REPORT!

1) master room heater not working 2) room door key is not functioning

Location

Many cockroaches on bed,washroom not clean,floor not clean.