Jasmine Lodge Siem Reap

The location is very good and convenient to Angkor.

The property doesn't have hot water. When we asked about it, we were told that the property relies on solar energy. The water was never hot, although it was lukewarm for about 3 minutes, which we tried to catch before the water turned ice cold. The WiFi is intermittent at best and often nonexistent. We wrote in to inform staff that we had a dripping faucet and nothing was done about it until 16 hours later when we got back to the property and asked again. Someone tried to fix it and unfortunately failed. We were given the option to stay in another room but didn't because it was our last night anyway. The following morning we asked for a late check-out and this wasn't granted, which was certainly strange given that the faucet still wasn't fixed. It was clear that the property intended to rent out the room the same night, whether the water was working or not. During our stay a few hours of our time was wasted either because staff members (including a child) had to discuss next steps between themselves for a long time while we waited or for repairs.

La ubicación y el precio

No hay ascensor y estoy en el 4 piso. Es una información que Booking tiene que dar al público.

L’emplacement de l’hôtel est parfait. Chambre spacieuse confortable

Le linge de toilette n’a pas été changé pendant 3 jours ainsi que le ménage. Le petit déjeuner très sommaire.

Breakfast. The staffs very friendly and helpful

The mattress was not firm enough

Worth the money. Very clean and quiet.

Nothing

Location friendly staf6

Absolutely Nothing.!

Having no fridge, no kettle, no Wi-Fi, no TV, no hot water, no kitchen facilities or restaurant. All this was according to Booking.com available at Jasmine Lodge. I only stayed one night and B.com owe me money as I booked another hotel through them which I paid again up front. Unfortunately, B.com are not interested even though they sent a request to the hotel which the hotel chose to ignore. After going to trust pilot to check on B.com I find that they have a very generous 1 out of 5 Stars, should be -1*

Swimming was good

No mini bar Had to ask staff to clean room Bed was super hard