Luxury Villa Large Private Pool

They asked to cancel the booking and instead we are asked to book offline at high cost but 2bhk instead of 3bhk

Expected a more luxurious stay

Everything

The pool was good. Water was clean when we arrived. Caretaker was friendly and cooperative. Food arrangement was good. Most of the preparations were good and palatable. Rooms were spacious. The entire house was spacious. We were group of 7 adults with two minors. The building is safe for the children. The attached bathrooms were spacious. I liked the style in which the bedrooms had a divan bed near the broad window.

Sofa cushion covers were dirty. There must be several sets of cushion covers and could be changed every day or two days, not waiting for a week to get over. This simple thing does not cost much but enhances the perceived value. The kitchen utensils were not in proper condition. There could be more utensils. Again this can be improved with minimal cost. There could be an intermediate cleaning done at the end of the day, especially the common areas. Since there were 7 of us, the place was bound to get a little dirty with people going out and in. The pool could again be prepared early in the next day morning for us to take a dip. The caretaker could be sent at the first hour of the day to do this. The common toilet was not properly cleaned. Black stains were visible. The caretaker told us that the host wants us to cancel the booking while we had checked in and enjoying our stay. This happened twice during the day. This was extremely unprofessional. He also charged us total of 11880 when the booking dot com price was 9900, but we did not say anything regarding this.

The property was pretty good. The best part being the swimming pool.

There should be more utensils for cooking purpose or else have to carry entire lot in case you want to cook yourself.