Villa Colinas at Serenity Hills

Peaceful place and everything was working nicely

Thandeka was friendly and welcoming. Good communication from Julie. Good breakfast.

The views and the peace

No fridge, no glasses, no cups, and kettle in rooms

Everything was absolutely perfect. Julie was so helpful in answering all my questions as I was planning to celebrate my anniversary at the villa. She planned everything for me to perfection , from the bed setup with beautiful roses and champagne , to the private and romantic dinner with delicious food and dessert and the amazing couples massage that was done in our room. We thoroughly enjoyed ourselves and so glad with booked with Villa Colinas. The staff were also fantastic.

Nothing , everything was perfect

My initial impression upon arrival at Villa Colinas was overwhelmingly positive. The property is set in a beautiful country environment, creating a peaceful and welcoming atmosphere. I was warmly greeted by Thandeka, whose friendliness and professionalism immediately stood out. She welcomed me with a lovely smile and a refreshing glass of orange juice, followed by a guided tour of the property. She also assisted with my luggage and ensured I was comfortably settled into my room. Her knowledge of Villa Colinas and its history was insightful and engaging. She was attentive, approachable, and very knowledgeable - always willing to answer questions and share useful information about the property and surroundings. Thandeka is truly an asset to the establishment. The following morning, I observed Thandeka handling multiple roles - taking breakfast orders, preparing and serving meals, cleaning rooms, and managing laundry. She essentially runs the Villa, fulfilling front office, housekeeping, and kitchen responsibilities with great professionalism. I did experience an issue with an uncomfortable bed in my room. After raising this with Thandeka, she advised me to contact the Julia, the Manager as she did not have the authority to change my room allocation. I reached out to Julia and was subsequently moved to another room. Thandeka was once again extremely helpful in assisting with the move and ensuring that I was comfortable thereafter. Unfortunately, I did not encounter Julia at any point during my stay. In my view, this is unprofessional, as guests typically expect some level of presence or engagement from management - whether it be a welcome upon arrival or a check-in during the stay to ensure guest satisfaction. Sadly, Julia never made an appearance or introduction. Overall, while the property itself is charming and has great potential, the experience was strongly defined by Thandeka’s exceptional service.

However, I was disappointed to discover upon arrival that the Packshed Restaurant was closed for renovations and would remain closed for several months. This was not communicated at any point during the booking process on Booking.com, nor during my interaction with Julia, who confirmed my reservation details via the app. Given that dining at the restaurant was something I was particularly looking forward to, this lack of transparency was very disappointing.

Sent my mom here for Mother’s Day, Thandeka was incredible and Julie was always on hand for any questions and made some great recommendations. Stunning place, they had an absolute ball at the pool and the fire pit. Thank you!

Nothing.

The staff, especially Thandeka and Julia, were exceptional. I loved how attentive Thandeka is to clients' needs and her patience. She always carried a smile and gave her best to make others happy.

First night, mattress was not comfortable, but I was eventually moved to another room.