GetAways at Park Regency Resort

The location is relatively close. The general staff is friendly. The manager is hard to communicate and not professional.

My friend and I booked five nights (Spent close to 1.5k) at Getaways Park Regency Resort in Park City for Christmas. On our first night (Christmas Day), we returned from lunch to find the bathroom flooded due to a confirmed pipe leak. Because the hotel was fully booked, we were forced to stay in the leaking room overnight, which seriously disrupted our holiday. Although we were later moved to another room, it had door-lock issues—we once returned to find the door unlocked. Management provided no clear explanation and instead blamed us, which was both inaccurate and unprofessional. These incidents significantly affected our comfort and sense of security. No explanation and no checking on camera although we requested it. Despite multiple follow-ups and Booking.com’s involvement, the hotel failed to provide fair compensation for the ruined first night (we requested to get refund the 1 night that significantly impact us), offering only partial and inadequate resolutions. Due to the lack of accountability and poor handling of these issues, I would not choose this hotel again.

Worst hotel experience ever — ruined our Christmas break. We stayed at Park Regency Resort Park City during Christmas, and the experience was unacceptable due to poor management and a complete lack of accountability. To be fair, the front desk staff, maintenance team, and shuttle drivers were polite and helpful. Unfortunately, the manager’s response completely overshadowed everything else. 1) Water leak on Christmas Day (Dec 25) On Dec 25 (Christmas Day), we returned after lunch and noticed water on the bathroom tile floor, along with a visible wet patch on the ceiling (see photo). The wet floor was slippery and unsafe. Maintenance came, but the resort could not fix the issue and could not offer a room change that night, so we were forced to spend Christmas Day in an affected room. We were moved the next day. 2) Manager refused compensation and blamed the booking platform When we asked for a discount for that first night, we were told only the manager could approve it. When we spoke to the manager on Dec 27, she refused any compensation and told us to “go ask the booking platform.” This was extremely unprofessional and felt like she was simply trying to pass the responsibility to Booking.com instead of resolving an issue that happened on their own property. 3) Major security incident — our room door was left unlocked On Dec 28, we double-checked that the door was locked before leaving to ski. When we returned at night, we found the door unlocked. As two young women traveling alone, this was terrifying. We reported this immediately to the front desk. They said there were no cameras, and although they mentioned someone would check the lock, nothing was done. 4) No investigation, no explanation, no apology On Dec 29, the manager still did not investigate, contact housekeeping, or provide any explanation or apology. She promised to reply to our email to the booking platform as confirmation, but she never did. 5) A $50 gift card is not a resolution After paying over $1,300 for 5 nights, the manager offered only a $50 gift card at checkout. This is not acceptable given the leak, safety risk, and lack of response. This place needs serious improvement in management, guest safety, and customer service. I would not recommend staying here.

I had a wonderful stay here. The value of what I paid for was extremely good and the staff was incredible. I’m looking forward to coming back to park city and staying here again.

We stayed for three nights, and our experience was exceptional. The hotel itself was very impressive. The bed was the most comfortable I’ve ever slept in at a hotel, making our nights incredibly restful. The kitchen was very well equipped, with everything we could possibly need readily available. The bathroom was spacious, comfortable, and a pleasure to use. We also had a balcony, which was a lovely additional feature. It was wonderful to step outside, enjoy the fresh air, and take in the surroundings—it really enhanced our stay. The staff were extremely professional, kind, and attentive, always ready to assist with a smile. On Tuesday night, they offered snacks for guests, which was a thoughtful touch. The lobby was also a welcoming space to meet and chat with other guests. Overall, it was a pleasant and memorable experience, and we would highly recommend this hotel to anyone visiting the area.

The robes were a nice touch and although we didn't use the kitchen, it was well stocked.

A great place stay in Park City. A humble and quaint place. Easy access to everywhere. A shuttle to get you around town. Super clean and homey atmosphere.

We enjoyed the pool/hot tub & the robes we got to use for getting to & from. The 2 room suite was awesome, I loved it had a real fireplace, even though we didn't light it, it made the stay cozy regardless!

While the kitchen was fantastic & had just about everything you could think of, it would have been even better if there had been some sort of cooking spray or vegetable oil, to use in the pans for cooking. As well as a cookie sheet for being able to cook items in the oven.

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