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8.5 / 10 Guest Rating

Customs Street Apartments by Urban Rest

85 Customs Street West, Auckland, nz

Customs Street Apartments by Urban Rest - main view

About the Property

Luxurious Accommodation

Experience the ultimate comfort in our spacious apartment featuring a fully equipped kitchen, bathrobes, and a balcony with stunning sea views.

Central Location

Conveniently situated in the heart of Auckland, our property offers easy access to popular attractions such as Viaduct Harbour and Sky Tower.

Modern Amenities

Enjoy modern conveniences including air conditioning, free WiFi, and a flat-screen TV during your stay at Customs Street Apartments by Urban Rest.

Book now to indulge in a relaxing and unforgettable stay at our exquisite Auckland property.

Facilities & Amenities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Terrace
Family rooms
Lift / Elevator
Non-smoking throughout
Smoke alarms

Important Information

Check-in & Out

Check-in
Check-out10:00 AM

Property Notes

After booking confirmation, an online check‑in form will be sent via link and must be completed to access your apartment. Check‑in details will be provided 2 days before arrival. A damage pre‑authorization of 200 (local currency) will be taken during online check‑in and released within 7 business days after check‑out, subject to unit inspection. We manage multiple units at this location, and the layout of your assigned apartment may vary from the photos shown.This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.5
Excellent9 verified reviews
AI Summary

Guests highly rate the great views and frequently praise the helpful staff.

Categories

Cleanliness7.6
Service9.1
Location9.2
Room Quality8.1
Amenities8.6
Value for Money8.1
Food and Beverage8.6
Overall Experience8.6

Select topics to read reviews

A
AaronnzNZ
Verified booking
solo_traveller
Standard Room
Stayed in Apr 27, 2026

"Exceptional"

10.0
Helpful?
R
RichardauAU
Verified booking
couple
Standard Room
Stayed in Mar 28, 2026

"Central location but noise from clubs is horrendous."

3.0

Location

The noise from pubs and clubs was deafening until 3am

Helpful?
M
McGillnzNZ
Verified booking
couple
Standard Room
Stayed in Mar 22, 2026

"Great location for the price, just needs some basic lil maintenance things and it's a 5-star stay!"

8.0

Entrance door is hard to open, shower head needs replacing, and the film on the balcony glass either needs to go or be replaced.

Helpful?
A
Angela
Verified booking
Standard Room
Stayed in Nov 16, 2025

"Good"

6.0

Typically air b n b style which wasn’t exactly what I was looking for or expect when booking through the app. Apartment faces the harbour and restaurants and bars and gets noisy after midnight and into the early hours of the morning.

Helpful?
C
CherylauAU
Verified booking
couple
Standard Room
Stayed in Oct 10, 2025

"Excellent"

8.0

The views and central to the area.

The view and location

Helpful?
S
SabinenzNZ
Verified booking
couple
Standard Room
Stayed in Sep 17, 2025

"Fantastic location, good size apartment, great communication with Urban Rest."

8.0

Location excellent. Good size apartment. Comfortable bed and sofa. Very helpful management staff. Self check in via lockbox at address close by.

Apartment is getting tired and some maintenance is required very soon, i.e. sticky front door&stains on carpet. Beware that the apartment is in the Sebel hotel building and bars, restaurants, bowling alley etc are DIRECTLY underneath the building hence a high level of noise til midnight and beyond

Helpful?
A
AntonyauAU
Verified booking
solo_traveller
Standard Room
Stayed in Aug 23, 2025

"Well appointed and great location with lovely views but could be cleaner."

8.0

Location and views were excellent. Close to restaurants and the viaduct. Well appointed with a kitchen, bath, separate shower and televisions in the lounge and bedroom. Large balcony with great views over the harbour. Please note that it is in the Sebel Hotel building but not part of the Hotel.

The key pickup process, whilst clearly explained, required visting a separate site with a coded entry and another code required for the lock box. This had to be done on exit as well. The place wasn't very clean with remnants of previous guests. It took quite a bit of effort to get the room we wanted but we got there in the end.

Helpful?
T
Theresa
Verified booking
Standard Room
Stayed in Jun 1, 2025

"Exceptional"

10.0

So central and spectacular view!

Helpful?
L
LydyawatimyMY
Verified booking
young couple
Standard Room
Stayed in Apr 16, 2025

"Romantic weekend."

8.0

1. The location was the best, in the middle of city and nearby good restaurants and other facilities. 2. Amenities provided in the apartment including kitchen utensils, pots and pans, glasses and plates. 3. Apartment condition was clean and as per photo adverstised.

Helpful?