Swakopmund Hotel & Entertainment Centre

Uniqueness in architecture n offers a lot of convinence

Old carpets

Friendly staff, great food

The water takes time to get hot

Lovely hotel with great location. Clean and friendly staff.

Don't expect much of the casino. Very old machines.

Excellent

Friendly staff

The hotel is neat and in a very good location. The room staff and reception was helpful and friendly.

We stayed from a Friday - Sunday. The geyser of our room (also other rooms) were not working. I phoned reception on our first night to report a problem of cold water. I was informed that they are aware of the cold water problem and that I should run the tap open for 20 minutes to see if the water turns warm. I responded that I don’t feel comfortable running water for 20minutes as water is a “precious commodity in Namibia” as stated on the poster next to the shower. I got a reply that this is unfortunately the system the hotel is using. For the remainder of the weekend me and my family had cold showers. I gave up on showering by the Saturday evening. The hotel staff was apologetic and asked us to shower in another room. To my husband’s horror this shower was cold too! We were informed to contact the hospitality management about this matter after our stay. After promises of coming back to us, we emailed again about this matter and we’re merely informed that they can assure us they are working on the problem at the hotel. Very dissatisfied with the outcome and how management dealt with this problem. Unacceptable to pay for 4star hotel service, only to have cold showers all weekend (bath plugs wasn’t working either). Disappointed to say the least.