Serenity Villas, Nilie Hospitality MGMT

We liked that it is very quite , excellent for family holiday, pool was very nice and clean.

1.Internet did not work all our holiday. 2.When we arrived we received an email of how to get the keys but from the explications in the email we would never get the keys. We were lucky that when we arrived the house was being cleaned and the cleaners showed us where the keys are. Very big minus here.

Generally speaking one of 8 nice houses located in the nature far from a sea or any village if only maintained which wasn't the case. The location given on the Booking hp is NOT ACCURATE! The place is 3o min away from Fourka! The only positive aspect is that we were relocated in another accommodation managed by the same agency that has been offered to us the same day.

Where should I start? 1. The place is very hard to find given that the adress in Fourka/location is wrong. It was pure luck that we rocognized the houses from the hill and managed to find a way 2. No body responded to our requests how to check in into the property. No instructions given where to find a key. Luckily we met a person that worked for the agency that came around for a completely different manner\client that helped us 3. The place had no maintainance: the grass was 1m high and the place was hardly accessable, the mattresses humid and mouldy, part of furniture were missing 4. We were checked in a different villa then the one in the picture because the agency manages two of 8 properties in this complex. The assigned villa wasn't livable at all!

Nothing

We didnt have hot water for 5 days, no wifi at all, glas pieces everywhere, lawn wasnt mowed. Customer support didnt help, they told us that we will get compensation but actually they never replied or contaced us back. Friendly advice, if you have reserved this property, it would be better to cancel your booking, there are so many nice houses to book in Fourka for same money!

I booked a 4-bedroom villa (Villa 2) for a business trip through Nilie Hospitality MGMT, but upon arrival, my associates were given a 3-bedroom villa (Villa 1) instead. To make matters worse, there was no hot water, and communication with the property was extremely poor. Despite numerous calls, we received no meaningful support or resolution. Booking.com's support system also failed to assist effectively. Eventually, a partial refund was issued, but only after significant effort and inconvenience. This experience caused unnecessary stress, business disruption, and financial loss. I would not recommend this property or management company.