Central 2 Carparks 6 min Walk to Stadium

Very disappointing and unprofessional experience We booked this accommodation in Christchurch for three nights because of its convenient, walkable location. However, upon arrival and following the check-in instructions provided by the host, Lexia, we discovered that another group of guests was already staying in the property. It turned out the host had sent our check-in details to them by mistake, and they were actually meant to stay in a different apartment two blocks away. As a result, both parties were forced to swap accommodations. We repeatedly asked Lexia to come and help resolve the situation in person or at least assist us with the move, but she said she could not. She eventually arranged an Uber, but there was no follow-up afterward to check whether we had settled in. I tried multiple times to contact Lexia by phone, left a voicemail requesting to speak with her, but received no call back. On the second day, she only sent a very generic message via Booking.com wishing us an enjoyable stay — no apology, no acknowledgment of the inconvenience. This lack of accountability and communication was extremely disappointing and unprofessional. The replacement apartment was farther from the city centre, which meant we had to rely on Uber transport, whereas the original property was chosen specifically for its walkable location. Additionally, the hot water system was very poor. The listing stated it was electric, but in reality, showers were limited to around 7–10 minutes of hot water. For a family of four, this is completely impractical. On the first night, my son was unable to get hot water to shower, which was very upsetting. We have stayed at many Airbnb and short-term rentals before and have never experienced anything like this. Overall, this stay fell far below expectations due to poor management, lack of communication, and inadequate facilities.

unprofessional experience

各方面都还不错

门牌号170不清楚，我们找了20分钟

Good proximity to the city centre, easy to locate and plenty of space and facilities for what we needed

No air con upstairs - it gets HOT! Also hours of loud cars cruising past on friday nights til the early hours. If it wasn’t for that we would be giving the property 10/10 but unfortunately, solely due to this we wouldn’t return if staying on a weekend. Probably just needed to research prior to booking 🙂

De matrassen zijn versleten en zakten door

Would be good to have fans in both bedrooms.

Lovely apartment with everything that we needed.Good location for us. Easy access etc. They were so lovely in extending our stay when our train was cancelled.

The beds need an update/ new mattresses.

Close to city centre and Isaac theatre

Bed in main room uncomfortable. Toaster was stored too high and I had to climb onto a chair to get it. Place mats dirty. Base of shower door was dirty. The downstairs toilet was in the kitchen. Outdoor area and table needed a good clean up. Very noisy on Friday and Saturday nights.