Super Townhouse Oak Prabhat Road

I stayed in this hotel for 2 weeks. Overall, the hotel is reasonable and fairly quiet, if the room is in the back of the building. Still, I’d try to find different options if I were to stay in the area again. Likes: - My room was in the back corner of the building. It was much quieter than in the road-facing rooms. The room has high ceilings and two large windows with mosquito nets. - The furniture in the room was well designed and built. - The front desk staff was friendly and gave me an opportunity to pay part of my balance later (rather than on check-in), as the local ATMs usually limit withdrawals to 10,000 INR. - The room cleaning person did a great job in timely fashion. - The hotel is fairly quiet. - The room had a private bathroom with a hot shower. - The AC was pretty good. - There are several good restaurants nearby.

Dislikes: - The hotel does not accept credit cards for payments, and its management company, Oyo, seems to accept only Indian credit cards. As such this created a lot of stress on the check-in, when I had to run around to find ATMs where I can withdraw enough cash to pay for my stay. - The room listings on Booking dot com incorrectly state that the rooms have kitchens. This is utterly misleading but neither the hotel nor Oyo seem to do any anything about it. - Oyo guest support service was useless when tried multiples times to call them in order to pay for my stay with a credit card. - Oyo kept harassing me with text messages asking to pre-pay for my stay, threatening to cancel my reservation, even though the room listing on Booking dot com clearly and explicitly stated that no prepayment is necessary and that I can cancel the reservation any time without a penalty. - My room had no closet hangers, and the hotel staff provided only 5 when I requested. Further requests for additional hangers were quietly ignored. - The shower faucet was leaking from day 1, and the leak became only bigger with time, making a lot of noise. When I asked it to be fixed, the hotel staff offered me to move into a different room, rather than bring a plumber. - The hotel management seems to care little about the property and the experience of the guest. Simple examples: While the furniture in the hotel appears well made, it (particularly soft furniture) needs urgent refreshment. The phone and several power outlets in my room were out of order. The printer at the front desk is out of toner and one can barely see what it prints. - Hotels in India are supposed to provide C-forms for foreign guests. When my event requested such a form, I’ve asked the hotel staff. It took the hotel manager more than 10 days to provide me with the form. Meanwhile, the front desk staff kept promising to give me the form “tomorrow”. - The WiFi connectivity was all over the place. Sometimes it was good enough for a

Value for money

Breakfast is very bad

Nothing

Everything

The location was good and the staff was very sweet. It was a clean and decent room.