Homewood Suites by Hilton Baltimore-Washington Intl Apt

Friendly staff Great location

Some spots not very clean in the room

The staff of the hotel were very generous going beyond expectations willing to help with accommodation. Some even offered help to give a ride to grocery store recognizing anticipated need. I am very pleased with the customer service provided to my relatives coming from abroad to visit us. It is definitely an excellent service! Thank you very much!

The breakfast was fantastic

Everything wad great

The cleanness of the different 2 hotel rooms of my stay was comfortable

The pool was not available/ open

The staff members was professional, courteous  professional and attentive.

The hotel nor the room had a pleasant scent when you enter. It just didn’t have a scent. In addition I had an issues with the thermostat in the room. I had to use my personal phone to call the front Dess about the issue because there was no working phone in the room. Maintenance did respond quickly to address the issue. However, the room became extremely hot so I turned off the unit and it automatically began to blow out cold air. While the unit was in the off position. The bedroom door inside the suite was difficult to open or close. One of the door knobs from inside the bedroom was missing. The room door also had a large gap in between the French door, which did not allow any privacy. The complementary breakfast that’s included does not have a wide range of selection. The juice that was provided was overly sweet and taste like syrup. I couldn’t help but notice that there was no waffle machine. Therefore , I was unable to enjoy your complementary breakfast. 

The lady Deborah like and told us that she didn't have a clean room come to find out the housekeeper total 401 was clean we couldn't check into 6:00 that evening when we checked out we met the GM she gave us 10% back but I've never received it yet from booking.com I also have a letter from her stating that she was giving us 10% back for a late check out and for all our inconveniences this property does not have a pool that is up and running they also told us that they were in the process of shutting the pool down permanently we were not happy with this day at all

The breakfast was really good. Much more than basic continental breakfast. And the staff was very kind.

Our window in our room had cardboard taped up next to the air conditioner. at 4 AM we could hear trash trucks and dogs that woke us up because of that thin piece of cardboard.