Zen Home

Nothing

Long wait

No thing

Everything

Yes

Oui

Nice environment, great staff &’ amazing quick service. You get your own toilet paper that should be a plus

Nothing.

I wish the rating had zero star. I booked a single room with shared bathroom on booking.com. While I was driving to Santa Ana, I got a call from Zen Home that they do not have that room available even I had paid for it. Zen Home offered me a larger room at no additional cost in another property. I accepted. When I arrived to the new property, the property manager gave me the smallest room at the property without any window as it is shown in the pictures with lots of graffitis on the wall similar to solitary confinement cell. The weed smell was all around the property even it states no smoking room in booking.com. Anyway, I locked my room door and slept that night. However, around 3:00 AM a man opened my room door and told me that he is looking for the property manager to get his $100 damage deposit that he had paid to book the same room. I kicked him out and told him that I have no clue what he is talking about. Next day I complained about it and the property manager just shook his head and blamed the guy. I told the property manager that I do not feel safe; I will sleep in my car and use the bathroom as needed. I had not checked out. Next morning, I took my cloths to go to my room to change but when I opened my room door, another guy was sleeping in the bed that I had paid for it!! That was most horrible stay in my vacations in my life.