Lake Toya Villa SUSUKIAN

飯店服務櫃檯熱情友善 溫泉舒適 過馬路即到洞爺湖

廚房電器未清潔，有上一組客人遺留殘渣 客廳與臥房家具老化，使用感重

強いて言えばお風呂かな

調理用具が汚い もう少しきれいなものを用意して欲しい

Cozy and spacious. Large Indoor onsen was the highlight. Quiet location and stone throw to the lake.

TV or Projector was complicated to operate. Some kitchen appliances were not cleaned. Pots with badly scratched bases were not replaced. Probably because it was summer time, hence had to get rid of many large black ants, spiders and other bugs in the house.

nothing !

i emailed you guys because we will arrived late, no one respond to my email or my messages, i had to use my phone to call which cost me money, i was celebrating my anniversary with my wife, you guys said you will arrange something special, nothing was arranged, we had to wait for the keys, and when we try to check out the next day, they said we dont have any record of your stay! no one seems to speak good english, which made this even worst. the house has ants all over the place, my luggage has bugs that craw into from the house. this is by far the worst stay ever in japan, and i go to japan 3 times a year. till today, no one reply to my messages!!!!!

Big and spacious. Very well equipped. Private onsen.

Checkin was not on site. Had to collect keys from the hotel. However, staffs were helpful and effecient, making the checkin smooth and seamless.

In-house onsen. Size is big and can fit my family of five. The whole house is perfectly perfect!

Wish to have a standalone shower room, then someone can take shower while others are enjoying the onsen.

Loved our stay at Lake Toya Villa. Particularly loved the onsen!

The Onsen was fantastic and the view from it lovely looking across to the lake. The property was spacious.

Sadly it was too far out of town. We had to walk half an hour down to Toyako for meals. Also most of the businesses nearby had closed down.