Wynyard Quarter Apartments by Urban Rest

Our booking was a nightmare. Hotels.com sent multiple cancellation emails at the last minute, only for the property to say it was an “admin error.” On arrival, the apartment was nothing like advertised, no water views, just a view into a noisy carpark (apartment was on level one above the carpark entrance). The bright lights from the carpark shined into the bedroom all night, and there was no privacy with missing curtains in the living area. The bedroom doors were extremely squeaky too, which woke the other person up if you needed the rest room. This was misleading vs the advertisement and very disappointing, especially for the price we paid. I tried to complain to Urban Rest too however had terrible customer service. Would not recommend booking here if you expect the quality shown online on their images. Urban Rest stated the images are only an “indication” of what you will get. If I had of known I would have booked somewhere else. Pictures attached of the apartment which faces into the carpark, and the bright light in the bedroom which was taken at nighttime. Location however was great and there is a fantastic cafe downstairs. It was close to everything in the city.

So good would love to stay again

Everything that was advertised and what the photos showed. Had a really nice stay thank you would certainly recommend

Great little apartment, easy parking and close to all Wynyard quarter has to offer.

Our stay was wonderful. Really enjoyed ourselves after we found our keys.

The directions on finding the keys are ridiculous. The Uber driver didn't understand. Neither did a cafe right across the street. Google maps shows the address as a block away. Not difficult just for us -- for everyone who helped us. The keys being on a partial wall in front of a parking lot in one of several black boxes that look like a utility box... GIVE ME A BREAK!!! We also struggled with the television. Don't know if it was the internet but we didn't spend much time on it. Couldn't find the router in the room that instructions said to reset somehow.

This was a great place to stay. Walking distance to a range of restaurants and the property was immaculate.

Beautiful clean and tidy, nicely decorated apartment. Handy location to walk down waterfront and into city. Easy parking available. Had a lovely view over the water. Only complaint I would have is that the pillows were too big and beautiful! Would have liked a few thinner pillows available for sleeping. Also the shower was pathetic, but I think that is more to do with Auckland water than the apartment itself.