Winhouse Villa

Phoenix Hotel Pool Villa is in my opinion the best place to stay in Hoi An. The room, facilities (awesome swimming pool!!!), the surroundings and the location, everything is simply perfect. They also have bikes for rent for free, that we used a lot. The staff is impeccable, honestly I've never seen such good quality of care and dedication anywhere during my travels. If you're going to Hoi An, stay here if you can. We also had their breakfasts and they were really good.

I liked everything.

The space was relaxing and quiet, the pool always refreshing, and the gardens are well looked after and really pleasant to spend time in. The staff were helpful and welcoming, and Hellen was always willing to organise trips for us or help show us where to find the things we needed. The free use of bikes was an added bonus. I really recommended staying here.

We booked Phoenix villa after our original accommodation fell through, and we were looking for another large family style villa to replace it, so we were very happy when we found and managed to book one here. However there was a misunderstanding about this, and on arrival we were given different, seperate rooms as an ‘upgrade’, which was not what we had reserved. Despite this, once the original villa we booked became vacant after two nights, we were able to move into it together. It was not a deal breaker by any means, it was just disappointing that after spending so long looking for what we wanted and then finding it, we were then given something else without first being consulted.

The garden, the LOVELY staff, the small villas and the new facilities. Great breakfast in the garden.

Friendly staff. Comfortable and clean room. Tasty breakfast. Quiet location.

If you wanted to walk into the old town, it was a good 30 minute walk.

Beautiful garden and private villas. The villas had nice design features such as timber walls and floors, nice bathroom and decor. The staff were very try friendly and the garden and pool was beautiful. I’ll stay here again.

Nothing

The villa was beautiful. The rooms were comfortable and always clean, the pool was lovely for a swim or rest, and the staff were always so kind and attentive. The location was perfect for us. It was far enough from the centre of town that it was relaxing but still easily walking distance to the ancient town and many other cafes and restaurants. We had a wonderful stay at the Phoenix Hotel Pool Villa!

I had a great stay at this booking. The pool is amazing, and the staff are attentive to our needs. However, the room was quite humid, making our clothes consistently wet. Adding a fan could improve this. Nevertheless, the lush green surroundings created an oasis-like atmosphere, making it an overall enjoyable experience.

We came in rainy season so the humidity is high, maybe a fan can help. The payment method was unclear as we thought we could pay by card but in the end only by cash or local bank transfer.

We really enjoyed the location just outside of the busy town centre. Especially if you are renting a scooter, this lication is perfect, in-between town and the beach. The bungalows are very comfortable for 2 people, clean and tidy, good bathroom and AC. Very good value for money here. Nice gardens and swimming pool. We were so lucky we had this place to ourselves! I like a firm bed so I was happy.

Lovely place, with great staff and nice food. Beautiful swimming pool for relaxing. Local restaurants close by.