CityStay I Masino Loft Apartment

Location was very good.

The heating wasn't working. Not even the AC was blowing hot air. Since we were in february it was really cold and not at all comfotable. The host didnt care and the guest support is horrible. Check in at 16 is also really late. The kitchen is not well equpped as there isn't even a knife avaiable. Coffee machine avaiable but not coffee. Sound isolation also not very good, as you can hear the neighbours.

Location was fabulous within easy walking distance of the train and city center

There was no hot water for the entire stay. The stay manager arranged works which indicated the issue was rectified but it was not. I was offered an extra night in a different apartment which I was unable to accept. Instead I requested a small refund to compensate after which all further communication was ignored by the property manager. Booking.com were the only ones who helped me.

Location excellent once we found the actual property. We were not told that three roads with exactly the same name was/were the property location. Neighbours were all commercial properties and shut as it was dark by the time we arrived, and we only found the property with the help of an employee of a hotel nearby. Telephoned the owner on WhatsApp but received no response.

Shower water hardly heated up while we were there. No knife available to cut bread, cheese, fruit etc. Buttering bread with the knives there was OK. Texted the owner about water and knife - response was there was nothing wrong with the hot water system.