Moxy Mumbai Andheri West

Great location and very attentive staff. The hotel is an ideal base for exploring the area, with shops, restaurants and transport links just a short walk away. Every member of the team I spoke to was friendly, professional and quick to help with any requests, which really made the stay feel welcoming.

The central location.

Nothing to add.

ILGILI PERSONEL HARIKA KAHVALTI VE AKSAM YEMEGI

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Positive: The towels were very nice, and the bed was clean. Areas for Improvement: The pool wasn’t very clean—the cleaner just moved around without actually doing any cleaning. Also, the dry cleaning service is a rip-off. Reception quoted €10, but they charged me €140 because they had me sign a paper (in the rush, I didn’t read it) stating €10 per item, making the total 10 times higher.

Positive Aspects The staff were generally very friendly and attentive, particularly the gatekeepers, reception team, and cleaning ladies. Everyone spoke English well, which was a plus. Food and Menu Issues The food was excessively spicy, despite my specific request for it to be mild. Staff, including reception, seemed unfamiliar with the menu items—even basic ones like fried chicken—which suggests either limited English proficiency or inadequate training on offerings. Breakfast was disappointingly too Indian (we could only eat bread, butter, and jam), lacking variety for a five-star Marriott; more options beyond Indian food would be expected and should be clearly stated upfront. Also there is no ham, pork or beef. Only mediocre chicken and fish, which in the breakfast buffet was horrible. Service and Pricing Concerns Reception should transparently state all charges upfront to avoid overcharges. Room service, for example, was significantly more expensive than menu prices due to unmentioned taxes added afterward. Staff also demanded immediate payment upon delivery to the room (cash or card) without offering options like charging to the room, which felt intrusive. Pool Maintenance The pool was not very clean, and the cleaner worked around swimmers in the middle of the day rather than during off-hours. Overall Note While Mumbai’s food scene is challenging, a luxury hotel should exceed basic expectations.

Proximity of the location was good, but there was drainage smell even inside the hotel

The rooms were too tiny for the price point, bathrooms were too congested. The floors in the bathroom did not appear to be clean. We’re coming from Toronto and I did fly from Bangalore. Bangalore has much better, clean hotels spacious for less price.