BT Rooms Tulum

The location is a 5 minute walk to main part of downtown. Appreciate the communal kitchen with the water dispenser. The beds are very comfortable and the quality of the pillows was great. The showers were great too.

The biggest issue I faced was the constant noise from the motor / electric generator that kept me up for five nights straight. Additionally, the hotel had a strange way of advertising that they don't offer cleaning service. This fact was not explicitly mentioned in their listing, which I found to be misleading. When I contacted the property, they offered to clean the room, but this was only done once out of the five nights we stayed. Apparently, the cleaning lady was unavailable on Sundays, and they never got back to us for the other days. Towels are only changed for a fee. The pool wasn't very clean or inviting. The room is very basic with little to no storage. My overall experience was very disappointing and did not justify the the price at all!!

Fantastic. Great location, modern and clean. Awesome shared common kitchen space.

Location was fantastic!

Location was smack in the center of downtown. 5 mins or less to the main road. The small pool was cleaned everyday and was so refreshing to swim in! The bathroom and the king sized bed were so nice to have. Slept very well and enjoyed the nice decor. Note: they’re NOT a hotel so they will only change your towels if you’re staying longer that 6 days (which we did)

Due to the low tourism season, my friend and I were the only ones there which was a good and a bad thing. We were hoping to meet people but alas there wasn’t anyone else! If you want to meet people on your trip, maybe staying at a hostel would be better.

We were alone in the hotel and the rooms are cozy and stylish. It´s more like an Airbnb than a hotel since there is no staff to welcome you or give tips.

The place felt a little abandoned, the room door was broken and the room curtains are not big enough so at night people can see you from the outside.

Five star hotel rooms

There is no permanent telephone number of the administrator…

Everything was exactly how expected, if not more, the room was right in front of the pool but very quiet. Great new decor and modern bathroom with excellent hot water and perfect pressure! WiFi is super fast and working with no issue.

I agree with the other reviews for the missing wardrobe. There is so much space and nothing to hang your clothes, it's a shame as even a small rail would have helped so much more to have a better and more comfortable experience.