asar Upper House Morjim Beach by Orion Hotels

everything was great

Wi-Fi getting disconnected often

woke up to a really relaxed vibe around the area. being close to the beach was nice, and the stay felt comfortable for a short break.

Good place

Absolutely nothing! DO NOT BOOK

While the property claims to be a place with a rating of 8.2 for cleanliness, it was not even 1, the room had a stench of mould that was unbearable. There were visible places where insect eggs were fallen. The bed headboard was dirty and had a lot of mould behind it. The bathroom had hair in it and it looked like it was not cleaned for the past couple of stays. The floors were visibly dirty and could be cleaned with a wet-wipe. The AC kept cutting off and wasn’t cooling properly. They say 24 hour front desk but you will find a housekeeping staff there. After somehow spending 1 night (of a fully prepaid 3 night booking Thu-Sun) over there I decided to check out the next morning as these are not problems that can be fixed in 1 day let alone in one cleaning session. (Also we had already changed rooms once because their locks were not working in the first room). Since there was only a HK staff at the front desk at 8 am, I inquired when the front desk manager would be available the staff confirmed 9.30am. I waited till then and at 9.30 am no one was there. I was given a number to call for the Front Desk Manager, I called and no one answered, the HK staff called FD manager and nobody answered. I also called the Orion hotel group who seems to be managing this hotel and they too couldn’t get in touch with their FD manager. I shared video proof of the room condition and requested them to refund me the balance of 2 nights of my stay. They told me they are looking into it. This went on till 11.30 after which I decided to leave and showed the room condition to a HK staff. I informed them that I am checking out and am waiting in and around the area for their call. For assurance I kept the room key with me hoping that it would urge them to get back to me sooner. In the meantime I also raised a complaint with Booking.com and they too couldn’t get in touch with the property.

Nothing. Could not stay

Almost everything. While checking in the room was not ready, it was dirty, there was bad odour, the pool was non functional, the staff was not very courteous. The room was non inhabitable at all. Totally different from what was shown in the pics

Fantastic stay. Room was comfortable and good enough

nice location with beach cafés and quiet surroundings nearby. the room was neat, comfortable and good for a relaxing stay