The Richmond House Kandy

Ita a very calm place and bbeautiful place. No disturbances. Staff is very helpful. There is a reception desk open 24 hours which is good. Pool is clean.

Food is very expensive. All meals. So suggest to get from outside. However they did allow to have the food we took from outside. That is a good attitude.

The house is nice ..people great

No breakfast in the house

The staff we're exceptional and really made our stay memorable in Kandy. The location was beautiful and so was the hotel.

The breakfast wasn't the best and egg and fruit were the only options. Little things like hand towels in the room. Plus no bath took away from the stay.

The rooms were quite comfortable and the staff was co-operative and nice.

The food can be improved.

Really good looking hotel with a good view. Was just what I was looking for.

The view and building….

This hotel does not do what it says on the tin, with the description and photos bearing little and is some areas no resemblance to the actual hotel. Facilities listed as available are in fact not available at the hotel. The terrace/bar/restaurant that is suggested as a nice place to unwind and enjoy the views, does not exist in The Richmond House Kandy hotel. Instead you are directed to the ghost town hotel the Cylon Breeze! If you want to enjoy a cold beer or glass of wine, you will be offered an ice cube to chill the room temperature beverage! The rooms are filthy, with every surface coming with a free layer of dust and dead flies. There are also ants running over the surfaces. There is no mini bar but an empty mouldy fridge that you fill yourself! No hot water in the sink tap, and the shower, although hot, leaks so the drizzle of water goes everywhere. Whilst the views and building are stunning that is where it begins and ends and if you are looking for somewhere to unwind after a long day this is not the place. There is literally nothing else in walking distance so without the facilities that are listed being available you really are stuck. Also to note that WiFi doesn’t work in the rooms (as advertised) but only in the central reception area. Also there is glass panels around the room door so you have the light shining through from the main area at night. The two staff left to run this place and deal with queries are very friendly but ineffective. They are quite simply out of their depth. It’s such a shame as we really wanted to like this place but what is advertised and what you think you are buying is not what you get. Don’t get me wrong I have no issues with bog standard but not when something else is being sold to you!