XANTHI POLIS CITY CENTER with private parking

Daire beklentinin üzerinde lüks

Location and room

No reception

Nothing.

I just want to report my very unpleasant experience with Xanthi Polis City Center. We booked the room at least 5 days earlier, we informed the owner about our arrival between 14.00-15.00 on Saturday 23/5 and we requested the room to have a baby bed. The owner accepted our request, however he hesitated about the baby bed because, as he said, we would barely fit into the room. I should mention that a baby bed is available upon request in Booking. We arrived at the room, no one was expecting us. I called the owner and he told me to go to the pharmacy store, at the ground floor and talk to the employees there who would help me find the room, because the actual room was located 50 m far from the hotel's location. The pharmacy employees would also make the check in. In fact, the pharmacy store would act as the reception! We were already too late in this process, with one baby and a toddler tired and hungry, when the pharmacy employee asked me if we had brought sheets for the baby bed! This confirmed to me that the owner hadn't prepared the room. When I expressed my frustration about this situation to the pharmacy employee, she gave me the phone, with which she was talking to the hotel owner and he started yelling and saying he won't accept us to his room! He left a four-member family hanging even though it was his fault for not preparing the room. The whole experience is suspicious (pharmacy store as reception?), I also reported this to the local police. The owner never appeared on site. When I called him to make sure he won't charge me, he said "I don't need your money, I' m handling millions of euros". This type of behaviour harms booking, as well. What a shame...