Hillcrest Homestay, NorthShore, Auckland

It’s a beautiful home, and the beds are comfortable.

There some mold on the toilet, but actually does not bother me. However, I suppose to check in at 3pm, I called the owner 3 times after the check in time starts because I was there and haven’t received informations to come in. Every time I called the lady told me that she would double check my reservations and this took 1hour and half to get me in, I was tired of driving, messed up my schedule in the city and it was very uncomfortable to be chasing them to get the PIN code to come in the house and have some relaxation.

aside from unorganize host, I cannot recommend this property even to my worst enemy.

I have been calling and messaging the property owner to follow up regarding the check in process but I didnt received any update or response. Until the day we arrive at the property at 3:45pm, the property owner is still unreachable. It was raining that day, we stayed outside until the last call I made, i was able to talk to the lady and Ofcourse she is unaware that we will be checking in lol. Fast forward, was talking to her over the phone while raining, she instructed me instead about how to get into the property,fast forward lol, we were inside the property and she ask me how many are we checking in 😅🤣, so i told her 3 adults. Then she ask me, you go to room 2, then she ask me can you check if the room was clean. I was like wtf is going on?. They really good in taking money but failed to provide the expected services. We supposed to stay in this property for 4 nights but ended up staying 2 nights. Horrible experience. It was a lesson learned from us.

Location

Not able to talk to owner, as the room key was not attach on the room door

Was cheap

Bit of miscommunication with the booking but that was ok

We really liked the big windows in the kitchen and living room which give the house a very welcoming atmosphere. All the rooms have heater in case you feel cold. Also the kitchen is well equipped for cooking.

Warm welcome from the host,place is clean.

We a bit put off because there was another guest living in the same house it was uncomfortable.