Estudio Lujoso I Menesse

It smelled damp even with the doors open

We liked that the property is attractive, clean, quiet and is located in a walkable area that's also a short drive to other areas of interest. It's a great jumping-off point and close to Super Aki, which is where the tour operators pick up in the area. The room is spacious and aesthetic, and having a balcony is a nice treat! Our Concierge was responsive when we needed help getting into the unit following check-in.

We loved the look and the location, but, as regular AirBNB and 3 - 4-star hotel guests, we were surprised by how many things were amiss with this "luxury" property. For instance, for a 7-night stay in humid 80+ degree weather, we were each provided a single bath towel and washcloth, and a price list showing that each additional towel would cost $25. Same for the bedding. The only toilet paper in the unit was the partial roll that was on the holder when we checked in, so we purchased our own throughout the week. Other than the price list, there was no information provided in the unit about the property, the facilities, rules, procedures, amenities, access, etc. Most of the front desk staff was pretty cold and barely acknowledged us as we passed by each day. Our Concierge ignored our repeated pre-trip requests for info on the spa, which we never did see & assumed it didn't actually exist (yet) because of the sign that pointed to a construction zone. The bed was so hard that sleeping on the floor may have been more comfortable. The street address provided in the paid reservation wasn't adequate for any taxi driver or transportation service, as our driver drove in circles upon arrival and we had to call the Concierge for more info, and we always had to reference the address of the Googlable restaurant next door for pickups.

Great room, brand new, good location

Nothing wrong. Initial communication to teceive access via whatsapp was unexpected and caused some difficulty

Overall great place: - big comfortable bed - clean and new apartment - rooftop pool and gym - location within Tulum Pueblo (supermarket, dood etc.) - free bike rent for one person - TV with Netflix - shampoo and conditioner - free snacks, drinks, coffee - quiet - balcony

Only minor things: - beach zone would be a better location, it’s quite a long drive on bike or by car - missing big kitchen knife - bigger garbage bin would be nice - it would be great to have two free bike rentals as the apartment is suited for two people

The property is very modern yet fits in with the rustic tulum vibe.

There were just a few hiccups but all issues were quickly addressed by the property manager. So I can’t say I had any problems with the property.

Amazing luxurious modern complex. Nice swimming pools. Super helpful staff, who checked in multiple times whether I needed anything.

I loved the modern look. It has a cinema and fantastic rooftop pool.

Everything was amazing