Serra da Estrela Retreat | Moimenta da Serra

Check-in & Out

Property Notes

This property is a self-check-in property, and you will be requested to verify your identity before checking into the property. Check-in can be done from 2 PM, pending availability and confirmation. Once a reservation is confirmed, guests are requested to complete a guest registration form following the legal obligations stipulated by local authorities in Portugal. There is a zero-tolerance policy for smoking on the property. If our team discovers evidence that this rule has been breached (e.g., smoke smell, ashes, butts, etc.), we fully reserve the right to charge a €200 smoking fee at minimum. Please note that for stays longer than 30 nights, a fair use policy of the utilities will apply with a limit of 80€. For the first days, we provide the basic amenities: samples of shower gel, shampoo, soap, toilet paper, kitchen roll, sponge, dishwashing products and bin bag. Extra keys: 20€ (extra pair of keys when available, lost keys or service to open the door during your stay). Extra cleaning with linen: the price of a cleaning fee. Extra Clothing: 30€ (Towels and sheets for 2pax, i.e. when the sofa bed is not included).This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.