Cron Palace kosher Tbilisi Hotel

Location

Breakfast and cleaning

Everything

Nothing

Disrespectful staff even the manager, police had to come, not professional, racist ethnic comments, is really a mess

Nothing, from their services to facility to racial profiling were all bad

First of all it was an Israelite hotel and we went there they told us there is no food serve in the hotel because of their festival. We went for breakfast the next morning there were little or no variety to eat and the staffs were looking at us like we came from another planet. The bathroom tap was broken we called for it to be fixed to no avail, we ordered room service for drinking water and no one showed up. Please do not send me to such a hotel again, I always book with Booking.com but this was my worst experience. The worst part was the way the staffs were looking at us like there have never seen people of colour and even my 6 years old son noticed. We left the hotel and started somewhere else for 2 days and then came back there on our last day as it was close to airport for our 6am flight. Worst Experience ever

This hotel is mainly for Jewish guests, especially Israeli Jews. For me, as someone who paid a significantly higher price for a pleasant trip with my spouse, it was extremely painful and frustrating to be treated according to Jewish religious laws. One day, there was no breakfast at all, and on other days, the breakfast was always the same—just eggs and vegetables, with nothing else available. The coffee machines were always broken, and once food items ran out, they were never replenished. Additionally, the hotel staff was not very friendly, and no one spoke English. At the last moment, the hotel informed us that there was no shuttle service, meaning we had to find our own way to the hotel by taxi. The hotel is very old and overused. The bathrooms in the rooms have serious issues and are full of limescale buildup. The doors and windows let in a lot of noise and are not soundproof at all. The internet is extremely weak, making it almost impossible to use properly, so my spouse and I had to rely on mobile data from SIM cards we purchased. The spa, pool, and sauna were in terrible condition. The pool floor was damaged, one sauna was completely out of order, and the other worked intermittently. The entire hotel felt old, run-down, and far from being a pleasant place to stay. Additionally, the location is very remote, far from all the main attractions or places you might want to visit. I would only recommend this hotel if the price were two dollars per night—anything more than that is absolutely not worth it. This was our first and last time staying here. We don’t care whether the food is halal or kosher; what matters is that I paid for a five-star European hotel experience but received the service of a one-star guesthouse in Bangladesh. I strongly do not recommend this hotel.

The hotel was nice, clean. Pool was nice. The room was spacious. In a good location. Food was great.