Desaru Homestay Southern, Tiara Desaru Seaview Residensi

Property has its own beach and not much people

Staff was responsive and fast to act when we complained about the cleanliness of our apartment

Very dirty! We suspect that no cleaning was done before they allowed the guests to stay. The bed boards/kitchen/toilet countertops were dusty, the wiping cloths were mouldy, the toilet bowls were stained; the floors were dirty, some of the lights and furniture were damaged, we had to complain before they sent staff the next day to do a proper cleaning and replaced the spoilt lightings…The wifi connection was slow and unstable.. The facilities were not maintained, one of the lift broke down on our last day, the sand on the private beach was black, the whole place looked so rundown, so it was not a pleasant experience at all. They need a thorough revamp before I will consider coming back!

The rooms were spacious, as was the pool. The beach was nice as well. The staff was friendly, though not overly communicative, perhaps due to the language barrier.

The resort was almost deserted, with very few guests and even fewer staff. We had cockroaches and ants in our rooms, the facilities were dirty and ill-kept, some of the lights were broken, and the remote controls for TV and air-cons had flat batteries. The location is fairly isolated and getting a taxi to the nearest town is not easy (no Grab). The on-site cafe is pathetic, serving thin coffee at an exorbitant price; we didn't dare try the meals, given the general lack of hygiene around the place. Absolutely terrible value for money overall.