K NAJ Community Tulum

Cenote is magical during the night. Rooms are very comfortable. Middle of the nature for a great experience

House are pretty dark at night and water in the house is limited

La struttura, nuovissima, è ben pulita e immersa nella natura. All’interno vi è un cenote fantastico. Lo staff (Israel), ci ha fatto sentire a casa e per qualsiasi necessità e stato disponibile! Super consigliata

Nulla

Israel and the other staff were incredible! They made my first ever solo international trip as a female so smooth and were very helpful. The home itself? What was there not to love… it was paradise on earth. I wish I stayed there the entire week. It was a perfect relaxing getaway.

It is a little “remote”, so make sure you pack all the food etc you may need. I recommend renting a vehicle or carry cash in Tulum for a taxi.

Loved it! Loved the design and it is super private. Loved the staff, they were the best. The customer who came before us broke the door locks and they immediately came to fix the problem offering a tequila bottle! 10 outta 10

Nothing. We have been not there.

Not reachable by phone or email. Published phonenumbers in booking.com are both disconnected. Informed the property that we arrive later in the evening via booking.com and email. No answer. Opening Hours of Checkin have been not published in the welcome message. Instead we received a message „thanks for your stay“. But we have been not there because a checkin was impossable (road was closed) At the next day they refuse a refund for this „no service“ Booking.com has refunded us the money.

The check-in was delayed by an hour. We just had to wait in our car for the room to be cleaned. Even then, the cleaning was rushed and not done properly. The floor was all wet due to the recent cleaning and was slippery. When we had asked for an early check-in we were asked to pay extra but our check-in was delayed significantly, so w should be payed back some amount for the delay. The room had a really big spider which was really scary. Next, we found a big lizard in the washroom hidden in the towels. We didn't want to risk getting bitten by an insect during the night so we just found a new accomodation. The bed didn't feel comfortable during our short stay.

Super nice pads with everything you need, friendly staff.

the road to get there is stone and bumpy and had puddles due to rain which made it difficult to get there with a small rental car.

We liked everything. Such a nice, unique experience. The accommodation has its own cenote, very nice lit during the night. Clean, great wifi connection and very well equipped.