ARCO Hotels and Resorts Srinagar

Property is good and staff is courteous. Food is also good.

Location is not good. Water temperature is not regulated. Either you get 8 degrees or 60 but mixing is problematic.

The reception staff were exceptional. They took care of all our needs and we were lucky enough to be given an upgraded room. Additionally they set up a bunch of sight-seeing plans for us and the restaurant food was perfect as well.

Everything was perfect, no negative remarks.

The rooms were spacious and it was clean. The service was great and we loved the stay here. We loved the food at the restaurant there is an indoor pool. The indoor area is heated. But the pool is not heated.

The hotel is very far from the tourist area so there is nothing to do nearby.

ALL

HIGH PRICE

Our stay at Arco Hotel in Srinagar was the perfect conclusion to our time in Kashmir. From the moment we arrived, we were treated to first-class service with warmth and friendliness at every interaction. Our room, facing the road, provided a glimpse into bustling city life against the backdrop of the snow-capped Himalayas, with eagles soaring overhead. The hotel also offers roof access, allowing guests to savor a cup of tea during sunrise or sunset while taking in the breathtaking views. The full Indian breakfast buffet was a delight, although lighter options such as cereal, toast, and eggs were also available for those preferring a lighter start. We particularly enjoyed the gym, which was well-equipped with weights and other equipment for both bulking and cardio workouts. The heated pool was another highlight, offering a large space to unwind with the added fun of floaties. While we did experience water cuts, which are common in the region, the staff were quick to assist, and the issue was resolved promptly. Speaking of the staff, they truly stood out during our stay. Each member was incredibly accommodating, and we would like to give special mention to Zahoor, Tariq, Suriya, Umer Malik from the front desk; Bashrat, Ishfaq from food and beverage; and Tawseef, Sameer, Umer from housekeeping; and Umar from security. The hotel management were so accommodating that they arranged a late check out for us, which was incredibly helpful for our long trip home. Our only regret was not budgeting enough for transportation, as it turned out to be pricier than expected in the region, leaving us with less to tip the staff. Nevertheless, we plan to stay at Arco Hotel again in the future and may even explore their other locations.

Excellent humble staff, helpful in every possible manner. We were not able to enjoy the hotel facilities like indoor heated pool, steam, sauna, gym but we visited and seemed very good. Well managed while handling the check-in and checkout process. Room was quite big with all the required amenities. Wi-Fi was working at fine speed. Best part of the hotel is its staff. The way they oblige make us feel very comfortable, safe and relaxed.

The location is quite far from the center. It is on the main Highway. Due to ongoing highway construction, lot of dust, which I guess should be ok in near future. Room cleanliness was a bit issue. we have in form the reception / room service several times for cleanliness of the room. Also, the water in the bathroom was having dirt. Breakfast options can be re-looked upon.