EVEN Hotel Detroit North - Troy by IHG

Arrived after flying for 10 hours to find we could not check in, we were told Hotels.com didn’t release payment to the hotel because of a “faulty virtual card” and that I, the customer, had to call Hotels.com to fix it or I and the other 6 members of my party couldn’t get into our rooms. Turns out, it had nothing to do with me and there was actually nothing I did or could do, and it was a misalignment of backend systems between the hotel and Hotels.com. Therefore this error could have been sorted out weeks ahead of our arrival and we didn’t have to wait OVER AN HOUR and after midnight to get into our rooms. Not the staff’s fault, clearly the management couldn’t care less about resolving issues ahead of customers arrival. Overall the hotel is dated and not so clean. Room was fine, bed was good. Included breakfast was foul, mostly ultra-processed food served on styrofoam and plastic plates, cups and cutlery. So much waste.

friendly and clean

Hotel is starting to show its age.

Every clean

Location was close to work. Lots of places to eat nearby

for a hotel in an affluent area I would expect a better breakfast. No pastries no bacon and the sausage patties didn't look very appealing

Cleanliness

Pricing too high,not the same amenities as Drury inn any more,too much going on during weekends,too many unattended kids in pool area n hot tub,loud boom boxes....if you peace go after the weekend