Wanaka Riverside serviced apartments by BCR Stays

Great Location

A clean apartment

1) False advertisement. It should say one bathroom with shower and toilet and one is a WC 2) No ironing board 3) No thick curtains for privacy 4) Sponge is missing for the mop 5) A small apartment to fit four people 6) Scratched non-stick pans 7) Most of the Knives are all blunt

Lovely accommodation, clean and comfortable.

The check-in to get the keys and find our apartment number was not easy. We did get the emails, but that said to check our boarding pass for the information. We couldn't see anything that said Boarding pass. Nothing was highlighted as a Boarding pass. Tried calling the contact phone number which was given in our emails and couldn't contact as message just said number no longer in service. Tried going to the office, lights were on but the doors were locked, the notice on the door said that the office was open until 6pm. Talked to a lady in the shop and she said alot of people have had the same problem 😕 she advised me to go to the pub as they are always helping people out with the same problem!! Definitely NOT the way we wanted to start our holiday.

We rented two apartments for one night. They seemed new and had all the basics we needed for our stay. We didn't use the cooking facilities but some basics like milk were stored in the fridge which we could have used had we wished to do so.

Check-in was a bit complicated. Several days in advance I was required to complete online information and submit a copy of my ID. Fortunately the process was quick but it's the first time I've experienced this on booking.com. When we arrived at the apartment I was emailed the lockbox code for only one of the apartments, and not the other. I had to send several text / messages through the booking app and email to get the credentials. That part was very annoying. It also took a couple more texts to get the wifi codes. All of that was annoying, especially since it was raining, and we had to put all the bags into one apartment until we could have access to the 2nd one (we were a group of 7, so lots of moving parts). Last thing to be aware is that the rooms are very small. There was barely room in the bedrooms to open our travel bags.

Well placed to get out and explore

Nothing

It was conveniently located to Wanaka without being in town, only 5 mins drive away. It was very handy having a washing machine.

There should definitely be another set (4) of plates, cutlery, glasses etc. as only having one set meant continually washing up. The power point in the kitchen needs to be checked as it was loose. Salt shaker faulty and unable to be used.