Estudio súper cómodo acogedor y tranquilo

Location and price were good.

The property management. On day 1, we arrived and the A/C wasn’t working. After informing the property manager and chatting to him for a while, he shared some screenshots clearly showing he knew about the issues, didn’t say anything and still allowed me to check in. The worst part was that I had to stayed behind and deal with the technician myself since he didn’t show up. My dog was over heating so I couldn’t just simply leave. The alternative he offered was to cancel the booking saying this was fully refundable, which was not true based on the terms and conditions on booking.com. I stayed from 12/30 to 1/5 and made two separate bookings. The place was not cleaned and after multiple requests, we managed to get new towels the day before the check out, which were very smelly and dirty. We had sand all over the apartment which we couldn’t even clean ourselves because there was no broom or something to clean. Someone also had an accident there and there was blood on the couch and carpet. No effort to get that cleaned properly. Too many white lies, too many inconveniences. Dirty place.

It was such an amazing stay. It’s very clean nice apartments with good location. Room is like on pictures. New cutlery. Fast Wi-Fi. Few grocery stores around, many good places to eat. Only 15 mins on bicycle to sea, cycling through the jungle with almost no cars. Must say that this is the best host I ever ever met. Lots of help, super fast response. We were very sad to leave this place. When we will be back to Tulum I’ll be definitely staying there.