Palazzo Gardens -Self catering Guesthouse

this is a house, a very beautifull house with all services! the owners were very kind, unfortunately we stayed in that house only one night

Everything

There were small ants

The pool is a fantastic bonus! Shared amenities available in the kitchen. A garage is provided for your car with your own remote control. The hosts gave you space to do your own thing. You are free to roam the beautiful garden.

Host reassuringly said that I could pay at any time during the weekend and then sent a rude text demanding payment immediately. House constantly smelled of smoke as the owner smokes in the house, although it is advertised as smoke-free. This should be disclosed upfront. The door to your room can't lock, and the property gate is constantly left open, and the host just says: "But don't worry, nothing ever happened.", as if to reassure me. This should be disclosed upfront. The floors and surfaces were cleaned with dirty rags and smelly mops. Never received a tour to know where cutlery/crockery was, and when a guest pointed out that I was having trouble, the host dismissively said: "I already showed her." The Wi-Fi is spotty, and because there is no TV in the room, this is a huge inconvenience. When I asked the host, he replied 2 hours later with a dismissive text saying there was nothing wrong. The hand-held shower in the tub does not work. The carpets have stains on them, and it seems like they haven't had a good cleaning in quite a while. A deep clean of everything would be a good idea to have the actual place match the gorgeous pictures posted.

Quiet and peaceful

Bit out of town but not really an issue

Host was very friendly

The fact that the laundry was done every morning so early that woke me up every morning,but shouldn't complain the laundry must be done.

Customer service was great , location was awesome.

We liked the location. Safe parking inside the garage. Friendly staff.(Shanaz)

We are big on safety and the fact that we couldn't lock our door with a key,bothered us while we were away from the property. I would suggest a small coffee station inside the room and TV..