city old

There was absolutely nothing to like. A booking was made, yet upon arriving at the property it was said by the front desk person that the hostel was fully booked, accomapnied by shrugs. There was no email or text message prior to arriving at the hostel stating this. All we got, was "I will give you the number of the manager to discuss the refund." It is almost one week later and there is no refund reflecting in my bank account. There has been no feed back since I have contacted the property via booking.com to change the status of the booking to the property canceling the reservation since it was said by the manager that we need to contact booking.com for a refund. Terrible service.

That we were told upon arrival that we could not be accommodated, due to the hostel being full, even though we had a reservation. Not receiving my refund.

I liked nothing at the place i booked it online when I get ther Was told by the guy that the place is full and I must follow the process of refund I called the number provided but i couldn't reach them, it went straight to voice mail and the email they haven't responded still

I liked nothing at the place i booked it online when I get ther Was told by the guy that the place is full and I must follow the process of refund I called the number provided but i couldn't reach them, it went straight to voice mail and the email they haven't responded still

Everything,the staff was friendly and nice to all of us and took good care of us.

None

Everything

Cleanliness

Nothing