Tudors eSuites One Bedroom Cosy Apartment

Please read all reviews for this property before booking. THERE IS A £500 DEPOSIT REQUIRED!!!!!!!!’ This is not evident unless you go digging in the small print and you won’t be refunded your initial price of stay.

Con men

Con men

shocking and a total scam. please keep clear

scammer property. we turned up as planned, the booking was £190, and tried to charge me 500 deposit on arrival. we went to the accommodation to find residents already living there. they all told us this happens all the time and there is no known accommodation to stay in. the client knows you wont pay the deposit and has a no refund policy and totally scammed me out of £190. complained to booking.com who wont respond. please keep clear of any Tudor propertys

Where to even start with this… *AVOID THIS PROPERTY AT ALL COSTS* *SCAMMERS* We made a booking a couple of weeks ago for a Monday night in Birmingham. Arrived at the address provided on the booking info - it was some poor random guys house so NOT THE ACCOMMODATION. He says this isn’t the first time this has happened. So we then rang the phone number provided on the booking . “Number not recognised”. Stressed and worried thinking this was a scam and it was so late and we are in a city we do not know we had no choice but to find alternative accomodation which we did . I went to your website to try to contact them. Guess what… Number not working and emailed the company directly. In the terms and conditions of this particular booking it turns out you need to transfer a £500 deposit and then (I think) eSuites release the ACTUAL information of booking. Obviously with a FAKE ADDRESS and FAKE NUMBER there was NO CHANCE I was going to or felt comfortable transferring a FURTHER £500 to a random bank account. I was told by USELESS booking.com that I they could not cancel the booking and refund me only eSuites could. They refused to do this. I went to cancel on the Booking.com app and kept getting an error message. I feel Booking.com are ALSO RESPONSIBLE for my shocking experience and the many many hours and persistence require to finally get a refund which I had to do through Paypal as that is the company I used to pay. Booking.com and eSuite kept telling me the terms and conditions were clear. In the end I had to threaten legal action and take it up with Paypal as MY CONSUMER RIGHTS were violated by both Tudor eSuites and Booking.com with them using a fake address. I gave them EVERY opportunity to do the right thing and refund me and they refused. In the end it took countless phone calls / hours with Booking.com and the awful company to finally get the fair and right result. My HOLIDAY WAS SPOILT by the stress and dreadful practice of both booking.com an