Hyatt House Bwi Airport/Baltimore

The location was decent

The heat could have been better in the room and the piece didn’t accommodate the size of my room

Staff was persistent in solving an issue but did not resolve satisfactory.

Hyatt house overbooked and ended up giving me an alternate room than what I had reserved. The hotel then had complications refunding me the difference and sent it to the wrong card even though I had clearly explained I wanted my refund returned to the debit card they charged the room to (which was also charged prematurely as I selected to pay at the property and should have been able to have the room confirmed prior to being charged).

Cleanliness

Front desk staff were less than professional and a fire alarm disrupted our stay causing us to have to leave the premises in the cold late at night ruining our stay and relaxation. Nothing was offered for this inconvenience and staff was unpleasant and unprofessional in their response.

Left early, before breakfast opened.

Microwave in the room didn't work, and the coffee pot smelled like coffee and wasn't suitable for heating water for tea. I was tired - I just didn't bother with the tea, which I am accustomed to having. The desk person was apologetic. I was in the room from 9 PM to 4 AM, and there wasn't a thing that he could do about the microwave other than to offer a different room, which I declined since I had already unpacked.