One Cambridge Residence by COQOON

The apartment was immaculate. As soon as we arrived the place felt like home and everything from the furnishings to the added small extras like the decor made it even more of a comfortable and enjoyable stay.

The man on reception was a little rude. When we asked about directions to the apartment he sort of gave a disconcerted face and made comments about us having our children with us. However the rest of the staff were extremely friendly and helpful.

Excellent located apartment, and good service from the Cocoon staff who responded to all questions quickly and with good help. Located just off Oxford Street, excellent for university access and close to Portland St/Chinatown for food options. We chose this place to have two bedrooms rather than having a room with sofa bed in a hotel. There are also two bathrooms, handy with kids. Beds exceptionally comfortable. Choice of pillows was found in the wardrobe, also very good. Only negatives: key pickup up is from a Spar store which is extra logistics if you have luggage. 5-7 min walk to property. Property building is excellent but the flat lacks a few touches such as black out blinds - for £200 a night this is an oversight. Kitchen appliances could be be better - just because Argos sells a £10 kettle doesn't mean you should provide it. Finally check out requires leaving the flat unlocked with the keys inside. Given that the door is right next to the car park entrance this is not ideal. I think key pickup up and drop off should be with the concierge.

Beautiful apartment. So spacious and with everything you could hope for. The table set for dinner was so welcoming.

Honestly everything apartment was 10/10 from us both .

The location was perfect. The outside view was slightly disappointing but the property made up for that.

The check in arrangements were very confusing and stressful. We were told in advance to collect the key from the concierge, who didn’t have it! We then called the number provided a couple of times (who we assumed was the agent) who didn’t pick up (also advised in the check in details). At the advice of the concierge we walked to the local Spar shop to see if the key was in a key safe, but they couldn’t help as we hadn’t been provided with the appropriate PIN code. Just as we were losing all hope, we received a message with new check in instructions to collect the key from the Spar and PIN code. I’ve used booking.com lots of times and never experienced this before!

Beautiful ground floor apartment. Felt like being “at home” with all amenities available.

The hairdryer! It would be nice to offer a better quality hairdryer for the ladies.

Beautifully decorated, very helpful concierge staff particularly Chris who went above and beyond. Comfy, cozy, a home away from home.

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Facilities, cleanliness, location and ease of access

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The apartment was beautiful the attention to detail was second to none!

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