Edinburgh upper villa end terrace

Nothing.

We experienced unacceptable treatment from the property manager during our recent arrival. Despite informing him of our arrival time, he failed to give us the keys. When I called him, he assured me that the porter would arrive within 5 minutes, but after waiting for 20 minutes, I called again only to be told that he had marked us as a 'no show' and had no one available to provide the keys. Everyone has key boxes these days so I don’t understand why he had to have a porter. We offered to collect the keys from any location convenient for him, but he refused. To make matters worse, he switched off his phone and refused to provide any further assistance, leaving us stranded in the rain with senior citizens in the middle of the night. I pleaded with him for help, but he showed no kindness or concern for our situation. This level of service is unacceptable, and I hope that steps will be taken to address this issue. The neighbour was in fact very kind provided us with us with water. They informed us that this property manager had done the same thing with another family the previous week. This is ridiculous and makes me question whether booking.com is vetting the properties at all. After looking for alternatives for 2-3 hours as most places were booked out, we had to drive to Dundee from Edinburgh late at night as our only option.