Rotana Al Manakha Madinah

Amazing hotel. Very close and walkable to Masjid-ul-Nabi. Clean and new hotel. Reception and lobby area suitable for sitting. Helpful staff. We enjoyed our stay here

Easy access to Masjid Al Nabawi. Clean hotel and helpful staff.

Great

The room was not what was shown in pictures. We had kids and it was very tight. It was a disappointment at the end.

The location is brilliant, especially if you fancy catching a golf cart or walking to Masjid Quba most days. Staff were mostly polite. Housekeeping could do with improvement. Ran out of shower gel which wasn't replaced for a couple of days. Toilet roll wasn't restocked promptly either.

At first we didnt like to room but we requested for change and the management has acceoted that, our wlstay was brilliant to be honest

Absolutely impeccable hotel, really clean and smells really nice. Very close to the Haram and Quba Walk. Breakfast consists of a very good variety of foods. Have stayed at this hotel a fair few times however this time round house keeping was not up to scratch, hence the low rating. The green light prompt to clean the room was put on but I still needed to ring house services to chase it up, sometimes quite late into the evening at times. Yet every other room seemed to be cleaned apart from mine? Upon checkout, the reception staff were adamant guests had to request room cleaning via ringing 0 (house services) yet this has never been the case during any prior stays? As opposed to taking accountability, excuses were made instead. Absolute shame as the hotel & its amenities surrounding it are otherwise faultless.

This hotel is located near the Haram, with many options for the Men prayer entry gates into the haram, but the Women gates are limited meaning they have to leave the hotel very early for prayers to be able to pray 🙏 inside the haram. The house keeping was good but didn’t replenish the hand soaps until asked. The restaurant was good but there weren’t any fresh food preparation areas. Upon arrival I had asked for extra pillows at reception as I have back and neck problems but they refused. The lady on reception was young and lacked emotional intelligence, no welcome etc, may be she was having a bad day. The rooms look modern but the shower room could do with some upgrading, the showers were quite week. This hotel provides value for money, but would I stay here again? Only if there were no other options available especially if I have my female family members with me. As a single traveller I think I may consider staying here again. The restaurant manager is a big man and doesn’t come across as someone approachable, he needs to smile more often and speak to guests but I’m sure he is a good guy. This is more of a transactional place, you get what you pay for and no frills..if you can live with that then stay here. Finally food options generally in Madinah are limited to fast food and directly outside the hotel you can find a few takeaways, but I soon got bored with that and travelled into Madinah to try more traditional foods. I hope this helps.

Loca

Customer service