Waasala Eco Luxury Heaven

The staff was friendly and welcoming, calling their stay “a home away from home.” The accommodations provided basic amenities typical of a stay in Sri Lanka, including a mini fridge, air conditioning, and toiletries.

The cockroaches, ants on the floor and walls in the bathroom, and bugs smeared on the ground and crawling out of the bed made the accommodation extremely unhygienic. The property had very poor maintenance, allowing insects to easily enter. This was not limited to our room; the owners proudly showed us other rooms, which had the same issue. Nobody was there except us. We left as quickly as we could. The owners did not take responsibility for the condition of the accommodation they provided. We mistakenly paid in advance before seeing the rooms, as they pressured us to do so, claiming the system was closing. We were entitled to a refund, but they made no effort to process it, even after Booking.com confirmed the changes. They have since stopped responding and are no longer reachable, while the refund remains due and unprocessed. We have stayed in many accommodations while traveling across Asia over the years, and in our experience we have never had such a bad and unpleasant experience. It is disappointing to be treated this way while on vacation, when you simply want to relax and not be misled. Would not recommend to anyone. Avoid at all costs and choose accommodation in the Old Town to see the stupas.

The pool was great to enjoy after a long and hot day. Staff friendly and even changed our dinner when we say it was too spicy. We appreciate their hospitality

Rooms were very dirty, mould on the toilet and several cockroaches. Food was not bad but unfortunately the worst we had in Sri Lanka.

La piscine, l'emplacement et le dévouement de l'hôtelier.

Mériterait un peu plus de propreté dans la chambre.

Helpful & friendly staff Good breakfast

You have to phone if you want to get back in after 10pm